Kate Ordoñez

I am an experienced Customer Service Specialist with over three years managing calls, emails, and customer inquiries across travel and fintech platforms. I focus on active listening, clear communication, and practical problem-solving to protect customers and enhance their experience.

At IGT Solutions (Priceline) I worked as a travel agent and progressed into backup supervisory responsibilities and mentorship, consistently meeting KPIs that earned me a Top Performer of the Year award. At Concentrix I supported Cash App customers, helping them understand and safely use financial features.

More recently I served as a caregiver coordinator, coordinating services, verifying exams, and managing communications between policyholders and providers when patients were hospitalized or unavailable. These roles reinforced my attention to detail, empathy, and ability to handle sensitive, high-stakes situations.

I am seeking to bring my customer-focused approach, risk-awareness, and collaborative mindset to a dynamic team where I can continue to learn, contribute to measurable improvements in customer satisfaction, and take on increased responsibility.