Guillermo Osorio
@guillermoosorio
Experienced operations and sales supervisor with 30+ years across service industries.
What I'm looking for
I am an experienced operations and sales supervisor with over 30 years working across the airline, tourism, real estate, and restaurant industries. I combine strong leadership with customer service expertise and corporate sales management to drive team performance and operational reliability.
Throughout my career I have coordinated passenger and flight security procedures, supervised call center sales teams and managed corporate travel accounts, negotiated property sales, and overseen restaurant staff, inventory, and customer service. My track record shows consistent supervision of teams, improvements in operations, and effective client advisory and negotiation outcomes.
I value clear communication, disciplined operations, and customer-focused service. I bring practical experience in mentoring staff, managing day-to-day operations, and delivering measurable results across diverse service environments.
Experience
Work history, roles, and key accomplishments
Real Estate Agent
Vergara López Inversiones
Jan 2006 - Present (20 years 2 months)
Managed property sales, negotiated deals, and advised clients on purchases and investments, sustaining an ongoing practice since 2006.
Restaurant Supervisor
Outrageous Subs and Salad
Jan 2018 - Jan 2025 (7 years)
Supervised staff, managed inventory control, and delivered high-quality customer service to improve operational efficiency between 2018 and 2025.
Call Center Supervisor
Panturismo
Jan 1995 - Dec 2005 (10 years 11 months)
Supervised a sales team and managed corporate travel accounts, improving service levels and driving sales performance over a ten-year period.
Lead Agent
American Airlines
Jan 1992 - Dec 1994 (2 years 11 months)
Coordinated passenger and flight security procedures and supervised ground operations to ensure on-time departures and regulatory compliance.
Education
Degrees, certifications, and relevant coursework
Did Deutsch-Institute
Certificate, English Studies
1989 - 1989
Completed English studies at Did Deutsch-Institute in 1989.
High School Diploma
High School Diploma, Secondary Education
Obtained a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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