Open to opportunities

kaoutar talhaoui

@kaoutartalhaoui

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Bilingual customer service specialist with strong billing and administrative expertise.

Canada

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What I'm looking for

I seek a bilingual customer service or billing role that leverages my administrative and accounting experience, offers a collaborative team culture, clear processes, and opportunities for growth.

I am a bilingual customer service and administrative professional with 5+ years of experience delivering organized, client-focused support across high-volume call environments and billing workflows. I consistently manage client records with strong accuracy, resolve payment issues, and maintain clear communication between clients and internal teams.

I thrive in roles that combine customer communication, billing follow-ups, and office coordination, and I bring proven experience handling 70+ daily client interactions while developing customized solutions for clients and students. I am dependable, detail-oriented, and committed to improving processes that enhance client satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Private Tutor (French & Math)

Freelance

May 2023 - Sep 2024 (1 year 4 months)

Delivered personalized French and mathematics tutoring to students in Morocco and Belgium, developing customized learning plans and improving language proficiency and academic performance.

Tutoring Curriculum Development Online Teaching Lesson planning

Freelance Sales Representative

Real Estate France

Jul 2021 - May 2022 (10 months)

Received and scheduled client calls for property visits, maintained customer relationships, and supported the sales pipeline by tracking and following up on leads.

Client Relations Lead Generation Scheduling Sales Support CRM Negotiation

Accounting Intern

FIOTEC SARL

Jan 2021 - Jun 2021 (5 months)

Entered accounting data, tracked payments, and supported accounts payable/receivable tasks while archiving records to maintain compliance with company standards.

Data Entry Accounts Payable Accounts Receivable Payment Tracking Record keeping Excel

Accounting & Front Desk Intern

Novo Class Master Home

Jul 2020 - Aug 2020 (1 month)

Supported front desk operations including guest check-ins and reservations, and assisted with accounting tasks such as invoice tracking and filing financial documents.

Accounting Support Reserving Customer Service