Nini Mini

I’m a bilingual customer service and sales professional who delivers strong support in both retail and office environments. I handle inquiries, complaints, and transactions while building positive customer relationships through active listening and empathy.

I’ve worked as an Advisor Customer Service at CONCENTRIX Rogers Bank in Canada, and I’ve supported banking and customer operations across Morocco as well. I also bring administrative expertise, including scheduling, document management, data entry, and office coordination.

My experience includes order processing, billing assistance, and finance/accounting support, where accuracy and follow-through matter. I’m comfortable using CRM and digital marketing tools to help teams improve customer delivery, service efficiency, and outreach.

I’m known for problem-solving and conflict resolution, plus sales support like prospecting and negotiation. I’m ready to bring my communication strengths and service mindset to a role that values quality, efficiency, and continuous improvement.