KK

Open to opportunities

Khadija Kdamar

@khadijakdamar

Bilingual customer service advisor and digital marketing support specialist focused on efficient, high-quality service.

What I'm looking for

I’m looking for a bilingual customer service role where I can handle inquiries and transactions, support accurate administrative operations, and contribute to customer relationship growth and digital marketing support.

I’m a bilingual customer service and sales professional who delivers strong support in both retail and office environments. I handle inquiries, complaints, and transactions while building positive customer relationships through active listening and empathy.

I’ve worked as an Advisor Customer Service at CONCENTRIX Rogers Bank in Canada, and I’ve supported banking and customer operations across Morocco as well. I also bring administrative expertise, including scheduling, document management, data entry, and office coordination.

My experience includes order processing, billing assistance, and finance/accounting support, where accuracy and follow-through matter. I’m comfortable using CRM and digital marketing tools to help teams improve customer delivery, service efficiency, and outreach.

I’m known for problem-solving and conflict resolution, plus sales support like prospecting and negotiation. I’m ready to bring my communication strengths and service mindset to a role that values quality, efficiency, and continuous improvement.

Experience

Work history, roles, and key accomplishments

SB

Administrative Assistant

Saham Bank

Jan 2019 - Jan 2025 (6 years)

Delivered administrative support including scheduling, document management, and data entry while coordinating office tasks. Assisted with accounting/finance-related activities and provided customer service support as needed.

Administrative Support Scheduling Document Management Data Entry Office Coordination Microsoft Office Accounting Support Customer Service

AA

Customer Service Representative

Arrisala Attanmawia

Jan 2015 - Jan 2018 (3 years)

Handled customer inquiries and complaints, supporting smooth service delivery in a retail/office environment. Assisted with sales-related interactions by processing customer requests and maintaining positive customer relationships.

Customer Service Complaint Handling Active Listening Problem Solving Conflict Resolution CRM Tools Negotiation

MS

Sales Assistant & Digital Marketing

Marhaba Retail Store

Jan 2014 - Jan 2015 (1 year)

Supported retail sales and customer assistance while contributing to digital marketing activities. Worked on customer engagement using CRM and digital marketing tools to help drive service and sales outcomes.

Sales Support Digital Marketing Customer Engagement Sales Prospecting Negotiation CRM Tools Customer Relationship Management Microsoft Office

CB

Customer Service Advisor

Concentrix Rogers Bank

Jan 2025 - Present (1 year 3 months)

Provided bilingual customer service for banking inquiries, resolving complaints and handling customer transactions. Supported efficient service delivery through active listening, problem-solving, and CRM-based case handling.

Customer Relationship Management Multichannel Support Active Listening Conflict Resolution CRM Tools Complaint Handling Sales Support Bilingual Communication

Education

Degrees, certifications, and relevant coursework

EG

ENCG (École Nationale de Commerce et de Gestion)

Bachelor's degree, Marketing and Commercial Techniques

Earned a bachelor’s degree in marketing and commercial techniques at ENCG (WES Canadian equivalency noted).

IM

IMAM MALIK

High school diploma, Accounting Management

Completed a high school diploma in accounting management technique at Imam Malik.

Tech stack

Software and tools used professionally

Gmail

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