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Kannagi Sharma

@kannagisharma

Account Manager at YuJa Inc. who coordinated enterprise SaaS implementations and used adoption data to support retention and platform engagement.

Canada

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At YuJa Inc., I coordinated onboarding, implementation activities, renewals, and platform enhancement requests for enterprise and higher education clients. I analyzed adoption and usage trends to identify engagement opportunities and support retention.

At Sherweb Canada, I led digital workplace transformation projects involving Microsoft 365 implementations and tenant migrations. I gathered business requirements, coordinated delivery across teams, and supported clients through training and adoption.

Earlier at Sherweb Canada, I recommended Microsoft 365 solutions and delivered client workshops and demonstrations. Customized deployments I supported contributed to an 8% increase in account growth.

Experience

Work history, roles, and key accomplishments

Account Manager | Digital Transformation & Client Success

YuJa Inc.

Oct 2025 - Jul 2026 (9 months)

Managed enterprise and higher education client portfolios in a SaaS environment, coordinating onboarding, implementation, and customer success initiatives. Partnered with stakeholders to drive platform adoption and retention.

SaaS Salesforce Customer Success Onboarding Implementation Stakeholder Management Data Analysis Project Documentation

Technical Project Advisor II

Sherweb

Oct 2023 - Jul 2025 (1 year 9 months)

Led digital workplace transformation projects involving Microsoft 365 implementations and tenant migrations for enterprise organizations. Managed project documentation, cross-functional collaboration, and executive updates.

Microsoft 365 Project Management Jira Confluence Stakeholder Management UAT Change Management Data Analysis

Business Technical Advisor I

Sherweb

Jun 2022 - Oct 2023 (1 year 4 months)

Consulted with enterprise customers to recommend Microsoft 365 solutions, designed training workshops, and facilitated executive reviews. Leveraged Salesforce to track interactions and improve retention.

Microsoft 365 Salesforce Customer Engagement Training Solution Demonstrations Business Analysis Cross Selling

Customer Service Representative

Teleperformance

Nov 2021 - Jan 2022 (2 months)

Managed client accounts, documented interactions in CRM systems, and collaborated with supervisors to improve workflows. Reduced handling time by 10% and escalated high-risk issues appropriately.

CRM Customer Service Data Entry Process Improvement Escalation Management

Strategic Marketing Intern

OrgelKidsCan

Jan 2021 - May 2021 (4 months)

Supported go-to-market initiatives through stakeholder engagement, requirement gathering, and documentation. Assisted with reporting, analysis, and competitive market research.

Market Analysis Reporting Presentation Skills Stakeholder Engagement Documentation