Kanika GoyalKG
Open to opportunities

Kanika Goyal

@kanikagoyal

Dedicated Senior Account Manager with expertise in customer success.

Indonesia

What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my skills to drive customer success and contribute to organizational growth.

I am a dedicated and results-driven Senior Account Manager with 10 years of experience in customer success and retention. My expertise lies in developing strategic account plans and driving significant revenue growth. Throughout my career, I have contributed to high-impact marketing campaigns and enhanced client satisfaction across diverse industries.

At People Matters, I managed a $176K ARR portfolio, achieving a 90% client retention rate and an 8.5 NPS. My data-driven marketing strategies optimized segmentation, improving targeting by 30% and engagement by 20%. I am passionate about leveraging analytics to drive strategic decisions and proactive engagement, ensuring seamless execution through clear communication and collaboration.

Experience

Work history, roles, and key accomplishments

ML

Senior Customer Success Manager

Morelife London Private Limited

Jul 2014 - Jan 2019 (4 years 6 months)

Implemented onboarding and cross-selling strategies, achieving 90% retention and $83K ARR growth. Led workshops to boost product adoption by 50% across UK and Europe.

Education

Degrees, certifications, and relevant coursework

University of Texas at Austin logoUA

University of Texas at Austin

Post Graduate Program, Data Science & Business Analytics

2023 - 2024

Post Graduate Program in Data Science & Business Analytics focusing on value realization and best practices for customer success.

Institute of Management Technology, Ghaziabad logoIG

Institute of Management Technology, Ghaziabad

Post Graduate Diploma, Management

2016 - 2018

Post Graduate Diploma in Management with a specialization in Marketing, emphasizing strategic marketing and management principles.

Kirori Mal College, University of Delhi logoKD

Kirori Mal College, University of Delhi

Bachelor of Science (Honors), Statistics

2011 - 2014

Bachelor of Science (Honors) in Statistics, covering statistical methods, data analysis, and research techniques.

LS

Lilawati Vidya Mandir School

12th Grade

2011 - 2011

Completed 12th grade with a focus on higher secondary education, preparing for further studies.

LS

Lilawati Vidya Mandir School

10th Grade

2009 - 2009

Completed 10th grade with a focus on foundational education and academic excellence.

Tech stack

Software and tools used professionally

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Kanika Goyal - Senior Manager - Digital Projects & Accounts - People Matters | Himalayas