KGKanika Goyal
@kanikagoyal
Dedicated Senior Account Manager with expertise in customer success.
IndonesiaWhat I'm looking for
I am a dedicated and results-driven Senior Account Manager with 10 years of experience in customer success and retention. My expertise lies in developing strategic account plans and driving significant revenue growth. Throughout my career, I have contributed to high-impact marketing campaigns and enhanced client satisfaction across diverse industries.
At People Matters, I managed a $176K ARR portfolio, achieving a 90% client retention rate and an 8.5 NPS. My data-driven marketing strategies optimized segmentation, improving targeting by 30% and engagement by 20%. I am passionate about leveraging analytics to drive strategic decisions and proactive engagement, ensuring seamless execution through clear communication and collaboration.
Experience
Work history, roles, and key accomplishments
PMSenior Manager - Digital Projects & Accounts
People Matters
Oct 2021 - Oct 2024 (3 years)
Managed a $176K ARR portfolio, achieving 90% renewals and 8.5 NPS. Optimized client success through data-driven strategies, enhancing market share by 15% and ensuring seamless execution of marketing campaigns.
Associate - Team Lead (Customer Success)
Continuum Global (Google)
Nov 2020 - Oct 2021 (11 months)
Managed $60K in monthly sales, increasing annual revenue by $140K through up-selling. Planned and executed lifecycle campaigns, ensuring high engagement and 100% error-free execution.
Manager - CRM & Marketing
Intercell Technologies Private Limited
Jan 2019 - Oct 2020 (1 year 9 months)
Managed a $100K ARR portfolio, achieving $76K growth through renewals. Enhanced customer experience using data analytics and streamlined operations for real-time query resolution.
Senior Customer Success Manager
Morelife London Private Limited
Jul 2014 - Jan 2019 (4 years 6 months)
Implemented onboarding and cross-selling strategies, achieving 90% retention and $83K ARR growth. Led workshops to boost product adoption by 50% across UK and Europe.
Education
Degrees, certifications, and relevant coursework
UAUniversity of Texas at Austin
Post Graduate Program, Data Science & Business Analytics
2023 - 2024
Post Graduate Program in Data Science & Business Analytics focusing on value realization and best practices for customer success.
IGInstitute of Management Technology, Ghaziabad
Post Graduate Diploma, Management
2016 - 2018
Post Graduate Diploma in Management with a specialization in Marketing, emphasizing strategic marketing and management principles.
KDKirori Mal College, University of Delhi
Bachelor of Science (Honors), Statistics
2011 - 2014
Bachelor of Science (Honors) in Statistics, covering statistical methods, data analysis, and research techniques.
Lilawati Vidya Mandir School
12th Grade
2011 - 2011
Completed 12th grade with a focus on higher secondary education, preparing for further studies.
Lilawati Vidya Mandir School
10th Grade
2009 - 2009
Completed 10th grade with a focus on foundational education and academic excellence.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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