abongile matshikiza
@abongilematshikiza
Customer Service Associate at Amazon supporting Alexa, Fire TV, and Fire Tablets across North America and Canada.
South AfricaWhat I'm looking for
At Amazon, I support customers with Alexa, Fire TV, and Fire Tablets, resolving technical and account-related issues across North America and Canada. I also document troubleshooting steps for the team and escalate complex issues.
At Virgin Media UK, I supported UK customers with connectivity and billing issues through VOIP systems, diagnosing and resolving technical problems.
At IINET, I provided technical and billing support to Australian ISP customers, including connectivity troubleshooting and account support.
I'm currently pursuing a Diploma in Systems Development at BOSTON CITY CAMPUS. I'm interested in cloud computing, IT infrastructure, and end-user support, and hold AWS Cloud Practitioner badges through AWS Skills Builder.
Experience
Work history, roles, and key accomplishments
Provided technical support for Amazon devices including Alexa, Fire TV, and Fire Tablets. Resolved customer issues across North America and Canada while maintaining high customer satisfaction.
Digital Technician
Virgin Media UK
Jan 2022 - Dec 2023 (1 year 11 months)
Supported UK customers with connectivity and billing issues through VOIP systems. Diagnosed and resolved technical issues in fast-paced support environments.
Digital Technician
IINET
Jan 2021 - Dec 2022 (1 year 11 months)
Provided technical and billing support for Australian ISP customers. Handled connectivity troubleshooting and account support while managing high call volumes.
Teacher Assistant
Dale College Junior
Jan 2021 - Apr 2021 (3 months)
Assisted with administrative tasks, classroom activities, and educational programs. Supported students through coordination skills and basic development.
Education
Degrees, certifications, and relevant coursework
Boston City Campus
Diploma, Systems Development
2025 -
Currently pursuing a Diploma in Systems Development with a strong interest in cloud computing, IT infrastructures, and end-user support.
University of the Free State
Bachelor of Science, Science
2017 - 2018
Pursued a BSc degree but did not complete due to financial constraints.
Red & Yellow Creative School of Business
Certification, Digital Marketing
Completed a certification in Digital Marketing.
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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