kamil khan

Leading CRM transformation for Indosat Ooredoo Hutchison, migrating from CleverTap to Adobe Experience Platform and delivering an AI-native price-recommendation engine. Owning the CVM growth agenda for PLDT, designing campaigns and lifecycle plans to grow revenue and reduce churn.

Led end-to-end execution of CVM campaigns and product launches across five APAC & MENA telecom markets, including the Zerofy rollout. Architected an Integrated Customer View on Snowflake, cutting reporting turnaround by 40%, and designed dashboards improving campaign ROI by 15%.

Automated 50+ complex SQL queries within Power BI, reducing data-processing time by 30%. Built predictive models that improved forecast accuracy by 25% and translated complex datasets into clear recommendations.

Led statistical and econometric analyses in R-Studio and Power BI, improving client growth-forecasting accuracy by 15%. Developed dynamic KPI dashboards for 10+ clients, increasing operational performance-tracking efficiency by 20%.

Led end-to-end recruitment for senior-level positions across multinational clients, improving time-to-hire by 20%. Developed data-management systems that raised internal database reliability by 30%.

Led validation and compliance projects for CSL Vifor, driving a 20% increase in process efficiency. Delivered EDMS training to 50+ staff, ensuring 100% compliance with FDA and EMA standards, and rolled out Holaspirit across partners.

Pursued a Bachelor of Business Administration with a major in Business Analytics from 2020 to 2023.