Shahbaz Mir

Lead business intelligence, executive reporting, and automation initiatives to improve performance visibility and operational execution. Build Power BI dashboards and KPI frameworks, and partner with cross-functional teams to implement sustainable improvements.

Managed multiple revenue-operations and process-improvement initiatives focused on workflow efficiency, service consistency, and reporting accuracy. Led onboarding, training, and capability-development activities to strengthen team performance.

Supported pricing and contract creation for new and renewal sales in Salesforce while improving NRR accuracy through data-cleansing and governance initiatives. Led day-to-day workflow execution, project coordination, and cross-functional follow-up.

Prepared pricing quotes and customer contracts in Salesforce while supporting new-business, renewal, and customer-lifecycle workflows.

Managed post-sale relationships for strategic European accounts, supporting account handovers, onboarding, product adoption, engagement, renewals, and retention. Acted as a trusted client partner and coordinated internal teams to maintain service quality.

Owned daily, weekly, monthly, and annual Sales and Client Services reporting, enabling leaders to monitor performance and emerging risks. Led complex commission processes, data cleansing, and ad-hoc analysis using Salesforce and advanced Excel.

Managed frontline teams of 5 to 15 representatives, driving customer experience, service quality, productivity, sales, and revenue KPIs. Set performance goals, delivered coaching and feedback, and oversaw daily operations and workforce planning.

Master of Business Administration in Human Resource Management from Allama Iqbal Open University, Islamabad, completed in 2016.

Bachelor's degree in Zoology, Botany, and Chemistry from Punjab College, Lahore, completed in 2007.