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tebogo phaka

@tebogophaka

Dedicated collections agent with strong customer service skills.

Zimbabwe

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a dedicated collections agent currently working at Rain Cape Town Head Office, where I excel in managing customer accounts and resolving billing issues. My experience includes educating customers on billing cycles, administrating accounts, and assisting with payment arrangements. I pride myself on my excellent listening skills and attention to detail, which help me ensure customer satisfaction and maintain high performance standards.

Previously, I worked as a General Admin Agent at Nimble Group, where I specialized in service requests and managing deceased accounts. My role involved generating quotes, explaining invoices, and ensuring compliance with company policies. I have also gained valuable experience as a Call Center Agent at CapCorp Consulting, where I successfully handled customer inquiries, resolved disputes, and achieved revenue targets.

With a strong background in customer service and a commitment to continuous learning, I am eager to further develop my skills and contribute positively to any team I join. I believe in the power of positive thinking and teamwork, which drives my professional growth and success.

Experience

Work history, roles, and key accomplishments

RA
Current

Collections Agent

Rain

Mar 2023 - Present (2 years 3 months)

Managed inbound and outbound customer interactions, educating clients on billing cycles and resolving disputes. Administered customer accounts, including password resets and payment date adjustments, while escalating complex network or sales inquiries. Facilitated payment arrangements for customers and assisted with data usage history inquiries.

NS

C2 General Admin Agent

Nimble Group Vodacom Sub-Contractor

Jan 2022 - Mar 2023 (1 year 2 months)

Specialized in service requests on Siebel and ICAP systems, consistently meeting SLA targets for logged requests. Handled inbound deceased call center inquiries, processing claims and converting lines to prepaid. Managed payment arrangements for clients and generated quotes, itemized invoices, and credit notes for billing discrepancies.

CC

Call Center Agent (Subscriber Collections)

CapCorp Consulting

Jan 2016 - Dec 2022 (6 years 11 months)

Provided detailed explanations to trade partners and customers regarding application outcomes, including credit bureau information. Advised clients on debt recovery payment options, consistently achieving revenue targets and call quality objectives. Resolved disputes, ensuring accurate actioning of caller concerns and proper notification to all parties.

Education

Degrees, certifications, and relevant coursework

ES

Eqinisweni Secondary School

High School Diploma, General Studies

Grade: Grade 12

Completed high school education, achieving Grade 12. Focused on acquiring foundational knowledge and skills.

DA

Damelin

Certificate, Payroll

Obtained a Certificate in Payroll from Damelin. Gained specialized knowledge in payroll administration and related financial processes.

Tech stack

Software and tools used professionally

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tebogo phaka - Collections Agent - Rain | Himalayas