Temi Majekodunmi
@temimajekodunmi
Highly competent administrative assistant with over 6 years of experience.
What I'm looking for
I am a highly competent and motivated administrative assistant with over six years of experience in busy office environments. My strengths lie in providing efficient and accurate administrative support, demonstrating excellent customer service skills, and establishing strong working relationships with diverse individuals. I thrive in team settings and am known for my positive timekeeping and organizational skills.
Throughout my career, I have taken on various roles, including Income Officer and Customer Resolution Support Officer at Southwark Council, where I have successfully managed rent arrears cases and ensured compliance with financial regulations. My experience also includes providing comprehensive administrative support to the Looked After Children Team at NELFT NHS, where I maintained confidentiality and ensured timely processing of important documentation.
I am passionate about generating innovative solutions to problems and am committed to delivering high-quality service to clients. I am now looking to leverage my skills and experience in a new role that allows me to continue supporting teams and enhancing operational efficiency.
Experience
Work history, roles, and key accomplishments
Income Officer
Southwark Council
Nov 2024 - Present (7 months)
Managed residential rent charges, arrears, and queries, serving as the primary contact for tenants. Negotiated repayment plans and determined cases for legal action, collaborating with internal and external legal services. Achieved targets for rent collection and arrears reduction, influencing monthly and annual performance.
Customer Resolution Support Officer
Southwark Council
Nov 2022 - Present (2 years 7 months)
Prepared and distributed information for Repairs and Maintenance staff and management. Processed payments, credit notes, and recharges, ensuring compliance with policies and procedures. Maintained performance monitoring systems and ensured accuracy of financial information.
Senior Administrator - Looked After Children
NELFT NHS
May 2022 - Present (3 years 1 month)
Provided comprehensive administrative support to the Looked After Children Team, ensuring confidentiality. Responded to telephone and email communication from professionals and organizations. Processed IHA/RHA requests and ensured timely provision of reports to Children’s Social Care.
Housing Registration Officer
Homes for Haringey
Mar 2022 - Present (3 years 3 months)
Received and assessed applications to the Housing Register, notifying applicants of outcomes within agreed timescales. Inputted applications and changes of circumstances onto the system. Provided advice and information about the Housing Register and lettings process to customers.
Service Administrator
Homerton Hospital
May 2021 - Present (4 years 1 month)
Provided reception and telephone cover, communicating professionally with patients. Managed electronic patient appointments and made necessary changes. Extrapolated information from the electronic patient record system for service management.
Housing Administrator & Risk Assessment Officer
YMCA
May 2019 - Present (6 years 1 month)
Offered advice, information, and assistance to applicants and referral agencies. Administered waiting lists, processing and responding to application forms within deadlines. Conducted risk assessment interviews to determine suitability for accommodation.
Service Administrator
Homerton Hospital
Oct 2017 - Present (7 years 8 months)
Provided reception and telephone cover during service opening hours, communicating with patients. Managed electronic patient appointments and made changes accordingly. Provided administrative support to clinical staff.
Administrator Officer
Sanctuary Housing (Homecare)
Jan 2017 - Present (8 years 5 months)
Performed administrative duties for the Homecare service. Managed administrative tasks to support the team. Ensured accurate record keeping and efficient administrative processes.
Medical Receptionist/Administrator
Lantern Health GP Practice
Oct 2016 - Present (8 years 8 months)
Served as a Medical Receptionist and Administrator. Handled reception duties and provided administrative support. Managed patient interactions and administrative tasks in a GP practice setting.
Medical Receptionist/Administrator
Lower Clapton Group Practice
May 2016 - Present (9 years 1 month)
Worked as a Medical Receptionist and Administrator. Managed reception tasks and provided administrative support. Handled patient inquiries and administrative processes.
Medical Receptionist/Administrator
Sorsby Medical Practice
Jan 2016 - Present (9 years 5 months)
Functioned as a Medical Receptionist and Administrator. Handled reception duties and provided administrative support. Managed patient interactions and administrative tasks in a medical practice.
Customer Service Administrator
Yodel New Cross Depot
Nov 2015 - Present (9 years 7 months)
Served as a Customer Service Administrator. Handled customer service inquiries and provided administrative support. Managed administrative tasks within a depot environment.
Counter Clerk
UPS
Jul 2015 - Present (9 years 11 months)
Worked as a Counter Clerk. Handled counter operations and provided customer service. Managed administrative tasks related to counter services.
Lead Customer Support Advisor
Coral Racing Gala Group (Head Office Call Centre)
Jan 2013 - Present (12 years 5 months)
Served as a Lead Customer Support Advisor in the Head Office Call Centre. Provided customer support and handled inquiries. Led a team in providing excellent customer service.
Education
Degrees, certifications, and relevant coursework
Open University
HND level 4, Business Management
2016 - 2016
Studied business management principles and practices.
Vision 2 Learn
Level 2, Business Administration
2014 - 2014
Completed a qualification in Business Administration.
University of East London
New beginnings 2, Personal Career and Development
2012 - 2012
Grade: PASS
Participated in a program focused on personal career and development.
Newham College of further education
Level 3 NVQ, Business Retail and Customer Career Development
2009 - 2010
Grade: PASS
Gained skills in business retail and customer career development.
St. Angela’s Ursuline School
GNVQ, ICT
2002 - 2007
Grade: Pass
Completed a qualification in Information and Communication Technology.
St. Angela’s Ursuline School
GCSEs, Multiple Subjects
2002 - 2007
Grade: English – B, Maths - C, Science – D, Drama – B, Technology – C, Religious Education – D
Achieved grades in English, Maths, Science, Drama, Technology, and Religious Education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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