Jordyn Burden

Reviewed patient charts and applied correct codes for accurate and compliant billing submissions daily. Submitted claims electronically using NextGen software, ensuring adherence to payer guidelines and documentation requirements. Followed up on unpaid claims and denials by contacting insurance providers and resolving billing discrepancies.

Entered accurate diagnostic and procedural codes into billing software for various outpatient services daily. Audited patient records to ensure thorough documentation supporting billed services and claim accuracy. Submitted claims to insurance companies while adhering to payer-specific rules and timelines consistently.

Supervised 20 team members, ensuring performance benchmarks and quality assurance standards were consistently met. Provided coaching, feedback, and performance reviews to improve team morale and customer service outcomes. Managed escalated customer concerns, ensuring timely resolution and client satisfaction across multiple service channels.

Completed a comprehensive program in medical billing and coding. Gained expertise in applying correct diagnostic and procedural codes for accurate and compliant billing submissions.

Obtained certification as a Certified Nursing Assistant (CNA), Nursing Assistant/Aide, and Patient Care Assistant/Aide. Developed foundational skills in patient care and support.