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Kalpesh Shinde

@kalpeshshinde

Client Relationship and Technical Support professional managing 600+ enterprise clients, driving product adoption and resolving escalations.

India

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What I'm looking for

I’m looking for a client-facing role where I can run onboarding and training, manage enterprise portfolios against SLAs, and work closely with Product/Engineering to resolve escalations.

I’ve supported enterprise clients across SaaS, Banking, and Technology by owning the full client lifecycle—onboarding, product training, technical support, account management, and retention.

At TCS, I delivered 20+ client training sessions and webinars for the TCS GSP Solution, while managing a 600+ enterprise client portfolio and meeting SLA commitments through proactive relationship management and issue resolution.

I’ve also provided technical and functional support using manual testing with Postman tools (API), and I’ve partnered with Product, Engineering, and Support teams to investigate software issues and advocate for customer needs.

Recently at Equinox Labs Pvt. Ltd., I led onboarding, maintained regulatory-compliant client records, and designed UAT testing processes to validate software performance, analyze results, and report improvements for stakeholders.

Experience

Work history, roles, and key accomplishments

Sr. Executive

Equinox Labs Pvt. Ltd.

Mar 2025 - Dec 2025 (9 months)

Managed stakeholder relationships and coordinated client feedback to improve product functionality. Conducted UAT testing and maintained client records with regulatory compliance.

Stakeholder Management UAT Testing Process Analysis Client Onboarding Documentation

Client Relationship Manager

Tata Consultancy Services Limited

Jun 2023 - Mar 2025 (1 year 9 months)

Provided high-level technical and functional support for TCS GSP Solution. Managed a portfolio of 600+ enterprise clients, driving retention through proactive relationship management and issue resolution.

Manual Testing Postman API Testing Webinars Relationship Management SLA Management Quality Assurance

Client Support Officer

IDFC FIRST Bank

Sep 2021 - Jun 2023 (1 year 9 months)

Delivered comprehensive support for retail asset products including personal, home, and vehicle loans. Resolved escalations through effective communication and achieved cross-selling targets.

Customer Support Escalation Management Cross Selling Compliance

Client Support Officer

Hexaware BPS

Nov 2017 - Apr 2018 (5 months)

Provided direct application support for the PhonePe platform, resolving complex product-related queries. Maintained strict quality assurance standards and compliance protocols.

Application Support Quality Assurance Compliance