Sakamvari Mustaphi

I’m a client-facing Relationship Manager and Customer Success professional with 7+ years across relationship management, customer support, technical support, and client support operations. I focus on managing the customer lifecycle—onboarding, support, and renewals—to drive high retention rates.

I strengthen performance through Customer Success Management metrics like CSAT, NPS, churn, and retention. I improve outcomes with timely issue resolution, proactive communication, and by identifying at-risk accounts to reduce churn. I also contribute to upselling and cross-selling by understanding customer needs and guiding service recovery where needed.

I’m known for clear communication, detail-oriented problem solving, and end-to-end issue resolution in fast-paced environments. I leverage Data Analysis (Basic SQL), Power BI, and Python alongside tools like Intercom, CRM/ticketing systems, and quality audits to track, coordinate, and continuously improve customer experience across global markets.