At Unify Dots, I gather business requirements and translate them into functional CRM solutions using Dynamics 365 Sales and Customer Journeys.
I configure business rules, workflows, marketing events, registration pages, and email campaigns, and support production deployments and post-go-live activities.
I manage test cases, defect tracking, and release validation in Azure DevOps, and execute functional, regression, integration, smoke, and user acceptance testing.
In project work, I validated Quote-to-Cash processes across Sales, Procurement, Inventory, and Finance, and supported Dynamics 365 Sales enhancements and Field Service release readiness.
