kalil toure

I am a Customer Service Executive with over three years of experience in client communications and operations, dedicated to delivering high-quality service and measurable improvements in customer satisfaction.

At Propark, I managed high-volume client communications across phone, email, and in-person channels, achieving a 90% first-contact resolution rate and contributing to a 30% increase in guest satisfaction scores.

Previously at Hyatt Regency Hotel I supported valet operations, documented detailed customer and vehicle data, identified recurring operational issues, and implemented solutions that improved workflow efficiency and system uptime.

I bring strong technical proficiency with CRM platforms, Google Workspace and Microsoft Office, bilingual communication in English and French, and a collaborative approach that boosts team performance and customer loyalty.