Meriton Djokic

I am a dedicated customer service representative with a proven track record of providing exceptional support and enhancing customer satisfaction. Currently, I work at YOOX Net-a-Porter Group, where I address customer inquiries, resolve complaints, and process orders across various communication channels. My role involves maintaining a high level of product knowledge and utilizing CRM software like Salesforce and Zendesk to ensure seamless customer interactions.

Previously, I served as an administrative assistant at Top Solutions Management, where I honed my organizational and communication skills by scheduling meetings, preparing reports, and acting as a point of contact for clients. My experience as a concierge at One Madison Park Condominiums further developed my ability to manage high-profile client requests and ensure smooth day-to-day operations in a luxury setting. I am passionate about delivering top-notch service and contributing to team efficiency.