Open to opportunities

Travis Estabrooks

@travisestabrooks

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Remote customer service representative with a passion for helping others.

United States

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What I'm looking for

I am looking for a part-time customer service position in a dynamic environment where I can continue to deliver exceptional service and build positive customer relationships.

Over the past year, I’ve successfully transitioned into remote customer service, excelling in delivering personalized support, resolving customer inquiries efficiently, and ensuring a seamless user experience. My ability to empathize with customers, combined with my problem-solving expertise, allows me to handle complex issues with professionalism and care.

Leveraging my leadership background, I thrive in collaborative environments and am adept at maintaining high standards of service, even in high-pressure situations. I’m seeking a part-time customer service position to contribute my skills in a dynamic environment where I can continue to deliver exceptional service and build positive customer relationships.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Rep

Working Solutions (Vyne)

Feb 2025 - Apr 2025 (2 months)

Provided exceptional customer service by addressing inquiries via phone, email, and chat, achieving a 93% first-call resolution rate and a 94% customer satisfaction score. Maintained accurate customer records in CRM systems and collaborated with internal teams to improve service delivery. Engaged in continuous training to stay updated on products and systems.

Customer Service Problem Solving CRM Customer Satisfaction Data Entry Communication Teamwork Microsoft Office Suite Salesforce

Senior Solution Program Manager

Presidio

Jan 2023 - Jan 2025 (2 years)

Led the implementation of SAFe Agile methodologies and CRM platforms, including Salesforce Marketing Cloud. Spearheaded generative AI (OpenAI API) implementation for an airline partner, boosting operational efficiency by 36% and streamlining pilot support with real-time decision-making.

Generative AI CRM Salesforce Marketing Cloud Project Management Process Improvement

Education

Degrees, certifications, and relevant coursework

Loyola University of Chicago

Bachelor of Science, Science

Studied at Loyola University of Chicago, completing a Bachelor of Science degree. The curriculum provided a strong foundation in various academic disciplines.