Kalani Mapatuna
@kalanimapatuna
I coordinate vehicle service, warranty claims, repair orders, and daily service-centre transactions.
AustraliaWhat I'm looking for
At Suttons Motors Chullora, I book customer servicing and diagnostic appointments, generate and price repair orders for 85–100 cars daily across six brands, and process warranty claims.
I also maintain service, workshop, and parts databases, obtain manufacturer approvals for Goodwill repairs, handle minor complaints, and record daily cash and credit transactions for the Service Centre.
Previously, I operated Regal Print Solutions in Colombo, managing purchasing, quality control, cash flow, customer acquisition, market research, hiring, and employee grievances. My experience also includes banking, HR service delivery, recruitment, employee benefits, and retail account services at HSBC Sri Lanka.
Experience
Work history, roles, and key accomplishments
Service and Warranty Assistant Administrator
Suttons Motors
Aug 2023 - Present (3 years 1 month)
Booking customers for servicing and diagnosing appointments, generating and pricing repair orders for 85-100 cars across six brands, handling minor complaints, updating databases, lodging warranty claims, and analyzing daily cash and credit transactions.
Education
Degrees, certifications, and relevant coursework
Institute of Personnel Management Sri Lanka
Professional Qualification, Human Resources Management
2016 - 2018
Completed a Professional Qualification in Human Resources Management, enhancing skills in HR practices and employee management.
Availability
Location
AustraliaAuthorized to work in
Job categories
Skills
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