Hasara nethmini

I am a dynamic and results-driven Client Services and Marketing Executive with proven experience in customer service, relationship management, and digital marketing. Currently, I work remotely for an Australian firm, where I handle customer support and social media campaigns. My skills in customer service and relationship communication, along with my problem-solving abilities, have significantly enhanced client satisfaction and driven business growth.

In my current role as a Sales and Customer Service Executive at Sydney Carking Pvt Ltd, I deliver outstanding remote customer service and support for Australian clientele. I manage customer queries, vehicle listings, and booking coordination while utilizing Facebook Marketplace for vehicle promotion and lead generation. Additionally, I execute email marketing campaigns to engage clients and boost sales, contributing to the overall success of our marketing strategies.

Previously, I served as a Trainee Customer Care Specialist at Nations Trust Bank PLC in Sri Lanka, where I handled large volumes of customer inquiries and issue resolutions. My contributions led to significant improvements in customer satisfaction through effective feedback analysis. I thrive in fast-paced environments and am committed to enhancing service quality and efficiency through collaboration and teamwork.