Angela Morrow
@angelamorrow
Trustworthy senior administrator with strong leadership and customer service skills.
AustraliaWhat I'm looking for
I am a dedicated and hardworking professional with extensive experience in administration and operations management. Over the years, I have honed my skills in customer service, leadership, and problem-solving, consistently striving to achieve my goals while contributing positively to my team. My strong attention to detail and ability to work collaboratively have been key to my success in various roles.
Throughout my career at Veolia Environmental Services, I progressed from an Operations Administrator to a Senior Administrator, where I ensured accurate billing and maintained effective communication with internal teams. My experience spans across operational analysis, customer service, and team training, allowing me to develop a comprehensive understanding of business processes and operational efficiency.
I am passionate about continuous improvement and have a proven track record of implementing strategies that enhance productivity and service delivery. I thrive in dynamic environments and am committed to fostering strong relationships with both customers and colleagues.
Experience
Work history, roles, and key accomplishments
Senior Administrator
Veolia Environmental Services
Jan 2022 - Present (3 years 6 months)
Ensured accurate customer billing and managed purchase orders. Confirmed job completions for Mackay and Townsville, handled invoice reconciliation, and updated disposal pricing.
Junior Operations Analyst
Veolia Environmental Services
Jan 2018 - Jan 2022 (4 years)
Supported operational teams and promoted data accuracy in SAP and other systems. Reviewed productivity, fleet utilisation, and service delivery to suggest improvements.
Operations Administrator
Veolia Environmental Services
Mar 2011 - Dec 2017 (6 years 9 months)
Coordinated and managed external subcontracted services within Queensland, ensuring compliance with safety requirements. Handled customer requests, dispute resolution, and invoice reconciliation.
VLO (Veolia Logistics Officer) - Operations
Veolia Environmental Services
Jan 2011 - Mar 2011 (2 months)
Coordinated, allocated, and dispatched services to company drivers and subcontractors. Reviewed fleet operations via the dispatch system and ensured accurate billing.
Contract Service Co-ordinator
Wanless Enviro Services
May 2009 - Dec 2010 (1 year 7 months)
Coordinated and managed subcontracted services, ensuring compliance with safety regulations. Managed customer requests, sourced new subcontractors, and handled dispute resolution.
Operations/Dispatch
Wanless Enviro Services (Smartskip)
May 2008 - Mar 2009 (10 months)
Coordinated and managed company drivers and subcontractors for hook and skip fleets, including job allocation and dispatch. Ensured daily service completion and managed monthly reporting.
Operations/Dispatch - Brisbane City Council Contract
Wanless Enviro Services
May 2007 - May 2008 (1 year)
Coordinated and managed company drivers and subcontractors for the Brisbane City Council contract. Ensured daily service requirements were met and maintained customer databases.
Service Co-ordinator
Frigrite Refrigeration
Aug 2002 - May 2007 (4 years 9 months)
Monitored and dispatched technicians for refrigeration and air conditioning service calls. Coordinated a fleet of 15 service mechanics and managed external subcontractors.
Cost of Doing Business Clerk - Head Office
Woolworths Pty Limited
Jan 1992 - Dec 2002 (10 years 11 months)
Verified, valued, and processed supermarket repairs, maintenance, and branch controllable expense invoices. Managed accounts payable, reconciled invoices, and performed cost analysis.
Supermarket Service Cashier
Woolworths Pty Limited
Mar 1990 - Jan 1992 (1 year 10 months)
Assisted customers with transactions and provided support at the supermarket service cashier. Managed cash handling and customer inquiries.
Education
Degrees, certifications, and relevant coursework
Microsoft Training
Certificate, Microsoft Excel
Completed intermediate and advanced training in Microsoft Excel, enhancing data analysis and reporting skills.
Unknown
Certificate IV, Business (Frontline Management)
Activities and societies: Successful managers and leaders. Exercising authority effectively. Lead change and innovation. Time management. High performance teams. The art of delegation. Decision making and problem solving. Motivating people to produce. Safety in the workplace. Handline & preventing problems with people. Developing people’s potential through training and development. Commitment to continue improvement.
Completed Certificate IV in Business (Frontline Management), focusing on leadership, time management, and team development. Gained skills in problem-solving, delegation, and workplace safety.
Unknown
Certificate, Commercial and Office Fundamentals
Completed a Certificate of Commercial and Office Fundamentals, providing foundational knowledge for office administration.
Acacia Ridge State High School
Senior Certificate, General Studies
Successfully completed the Senior Certificate at Acacia Ridge State High School.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Job categories
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