Open to opportunities

Tulika Malakar

@tulikamalakar

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Experienced HR and customer-care professional focused on recruitment, client relations, and operational excellence.

India

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What I'm looking for

I am seeking a role in recruitment, client or account management where I can apply my HR and customer-care expertise, lead hiring and client relationships, and drive operational improvements.

I am an experienced human resources and customer-care professional with a strong background in recruitment, client acquisition, account management, and technical customer support across BPO, banking, telecom and education sectors. I have managed end-to-end recruitment, talent sourcing, client negotiations, and large-scale account handling while maintaining performance trackers and ensuring process alignment.

My career highlights include roles as HR Manager (recruitment and client & talent acquisition), Senior Recruiter, Corporate Relationship Manager, Key Account Manager, and multiple senior customer-care and sales advisor positions with global clients. I have driven admissions and sales, negotiated service agreements, coordinated cross-functional teams, and implemented structured follow-ups to improve conversions and client satisfaction.

I bring strong communication, negotiation, and problem-solving skills, proficiency in Microsoft Office, high typing speed (70 wpm), and a results-oriented mindset. I am seeking opportunities that leverage my recruitment and client-management expertise while allowing me to contribute to organizational growth and operational improvements.

Experience

Work history, roles, and key accomplishments

Key Account Manager

Data Trained Education

May 2023 - Dec 2023 (7 months)

Managed inbound/outbound sales for data science and AI programs in the U.K., negotiated fees and closed course enrollments, and provided candidate handholding through course modules to improve conversion and retention.

Sales Key Account Management Negotiation Customer Onboarding CRM Communication

Academic Counselor

Lakshay Super 30 Coaching

Dec 2021 - Jul 2022 (7 months)

Counseled students and parents on admissions and career paths, conducted aptitude tests for engineering and medical aspirants, and managed admissions, promotions, and attendance to boost enrollments.

Counseling Admissions Academic Advising Lead Management

Corporate Relationship Manager

IITGJOBS.com

Dec 2017 - Mar 2018 (3 months)

Sold SaaS staffing services to HR leaders across Delhi NCR, arranged client meetings, captured hiring requirements, and coordinated with sourcing to deliver tailored staffing solutions within SLAs.

B2B Sales Client Acquisition SaaS Sales Lead Generation Requirement gathering Stakeholder Management

Senior Recruiter

Planedway Services

Feb 2017 - Dec 2017 (10 months)

Managed end-to-end recruitment for aviation, IT and BPO domains including screening, shortlisting and interview coordination to fill client positions efficiently.

Interview Coordination Sourcing Talent Pipeline!ATS

HR Manager

Workila HR Solutions

Jan 2015 - Oct 2016 (1 year 9 months)

Led talent acquisition and client acquisition efforts, sourced candidates via portals and headhunting, conducted interviews, negotiated hiring terms, and maintained client relationships and staffing trackers.

Talent Acquisition Client Acquisition Sourcing Interviewing Negotiation HRIS Stakeholder Management

Sales Advisor

Teleperformance

Nov 2013 - Aug 2014 (9 months)

Executed outbound sales campaigns for TELUS products across Canada, qualifying customers, pitching TV/ADSL/Satellite packages, and achieving sales targets in multiple regions.

Outbound Sales Telemarketing Qualifying Customers Campaign Execution Communication Sales Pitching

Senior Customer Care

American Express

Nov 2012 - Apr 2013 (5 months)

Resolved onshore credit card customer queries and escalations, maintaining service quality and first-contact resolution for cardholders.

Customer Service Credit Card Support Escalations Communication & Compliance

Technical Sales Support

Tech Live Connect

May 2012 - Nov 2012 (6 months)

Provided technical sales and support to U.S. and U.K. customers, selling technical support services and resolving technical queries to drive service adoption.

Technical Sales Technical Support Troubleshooting Sales Closing CRM

Process Advisor

Barclays Shared Services

Oct 2011 - Feb 2012 (4 months)

Handled UK banking customer queries and upsold bank products including accounts, insurance and loans while maintaining service standards.

Customer Service Upselling Query Resolution Cross Selling & Compliance

Customer Service Advisor

Convergys

Apr 2010 - Nov 2010 (7 months)

Managed pay-as-you-go customer enquiries for Orange, providing billing and service support to improve customer satisfaction.

Customer Support Billing Support Troubleshooting CRM

Order Processing Executive

IBM Daksh

Mar 2009 - Aug 2009 (5 months)

Handled bulk corporate orders for Airtel, processed orders for corporate clients, and coordinated backend order fulfillment for large accounts.

Order Processing Corporate Accounts Coordination Logistics CRM

Service Coordinator

HCL Infosystems

Feb 2006 - Nov 2008 (2 years 9 months)

Processed orders for PSTN and ISDN lines, scheduled engineer visits, and communicated installation timelines to customers for British Telecom services.

Order Management Service Coordination Scheduling