Kaitlyn User
@kaitlynuser1
Customer-focused professional with expertise in client relationship management.
What I'm looking for
As a dedicated customer success associate and ESL instructor, I thrive on building strong relationships with clients and ensuring their satisfaction. My experience includes conducting personalized consultations, assessing individual needs, and recommending tailored solutions that drive long-term success. I take pride in my ability to communicate effectively, which has enabled me to convert trial lessons into lasting enrollments.
In my previous role as a language peer tutor, I developed strong interpersonal skills by working with diverse learners. I adapted my teaching methods to accommodate different learning styles, fostering an engaging environment that promotes language acquisition. My technical troubleshooting skills have also been essential in guiding clients through digital challenges, ensuring a seamless experience for both students and parents.
Experience
Work history, roles, and key accomplishments
ESL Instructor and Customer Success Associate
Various
Jan 2023 - Present (2 years 5 months)
Conducted personalized sales consultations with parents, assessing students' needs and recommending appropriate courses. Maintained daily client engagement and successfully converted trial lessons into long-term enrollments. Provided technical troubleshooting support to students and parents, ensuring a smooth learning experience.
Language Peer Tutor
Volunteer
Jan 2021 - Jan 2022 (1 year)
Provided one-on-one and group tutoring sessions to help students improve their language skills. Developed strong interpersonal skills by adapting to diverse learning styles and fostering an engaging learning environment.
Education
Degrees, certifications, and relevant coursework
IIE MSA
Bachelor of Social Science, Social Science
2023 - 2025
Pursuing a Bachelor of Social Science, focusing on understanding social dynamics and human behavior to enhance client engagement and support.
Impaq Education
National Senior Certificate, General Education
2022 - 2022
Achieved the National Senior Certificate with a Bachelor Pass, demonstrating proficiency in various subjects and readiness for further education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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