Kaitlyn UserKU
Open to opportunities

Kaitlyn User

@kaitlynuser1

Customer-focused professional with expertise in client relationship management.

South Africa

What I'm looking for

I seek a role that values customer engagement and offers opportunities for growth.

As a dedicated customer success associate and ESL instructor, I thrive on building strong relationships with clients and ensuring their satisfaction. My experience includes conducting personalized consultations, assessing individual needs, and recommending tailored solutions that drive long-term success. I take pride in my ability to communicate effectively, which has enabled me to convert trial lessons into lasting enrollments.

In my previous role as a language peer tutor, I developed strong interpersonal skills by working with diverse learners. I adapted my teaching methods to accommodate different learning styles, fostering an engaging environment that promotes language acquisition. My technical troubleshooting skills have also been essential in guiding clients through digital challenges, ensuring a seamless experience for both students and parents.

Experience

Work history, roles, and key accomplishments

VA
Current

ESL Instructor and Customer Success Associate

Various

Jan 2023 - Present (2 years 5 months)

Conducted personalized sales consultations with parents, assessing students' needs and recommending appropriate courses. Maintained daily client engagement and successfully converted trial lessons into long-term enrollments. Provided technical troubleshooting support to students and parents, ensuring a smooth learning experience.

VO

Language Peer Tutor

Volunteer

Jan 2021 - Jan 2022 (1 year)

Provided one-on-one and group tutoring sessions to help students improve their language skills. Developed strong interpersonal skills by adapting to diverse learning styles and fostering an engaging learning environment.

Education

Degrees, certifications, and relevant coursework

IIE MSA logoIM

IIE MSA

Bachelor of Social Science, Social Science

2023 - 2025

Pursuing a Bachelor of Social Science, focusing on understanding social dynamics and human behavior to enhance client engagement and support.

IE

Impaq Education

National Senior Certificate, General Education

2022 - 2022

Achieved the National Senior Certificate with a Bachelor Pass, demonstrating proficiency in various subjects and readiness for further education.

Tech stack

Software and tools used professionally

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Himalayas profile for an example user named Frankie Sullivan
Kaitlyn User - ESL Instructor and Customer Success Associate - Various | Himalayas