Looking for a job

Vinicius Barreto

@viniciusbarreto

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I resolve customer issues across banking, payments, and corporate IT support.

Ireland

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What I'm looking for

I'm looking for a customer service or customer support role where I can resolve complex enquiries, improve service processes, and use CRM, Salesforce, or SAP to deliver high-quality support.

I've supported customers across banking, payment services, and corporate IT for over 17 years, resolving issues through email, live chat, WhatsApp, phone, and remote support.

At Safra Bank, I managed a portfolio of 200 banking clients using CRM and SAP to handle enquiries, complaints, escalations, and follow-up. I built trusted client relationships that increased monthly portfolio turnover by 57%.

At Cielo, I supported online payments and card terminals for 400 clients, managing 30–40 daily requests through Salesforce. I resolved approximately 70% of cases at first contact and reduced average ticket resolution time from 3–5 days to 1–3 days.

Previously at HP Brasil and Cobasi, I supported cloud, network, hardware, software, POS, and corporate systems. I also diagnosed critical incidents, documented SOPs, and maintained high standards of confidentiality, data protection, and quality assurance.

Experience

Work history, roles, and key accomplishments

Senior Account Manager

Safra Bank

Jan 2018 - Jan 2026 (8 years)

Managed a portfolio of 200 banking clients, providing personalized support through in-person and remote channels. Used CRM and SAP to log interactions and manage enquiries, complaints, escalations, and follow-up.

CRM SAP Customer Service Customer Relationship Management Data Protection Confidentiality

Mid-Level Customer Service Specialist - Payments

Cielo

Mar 2016 - Jan 2018 (1 year 10 months)

Supported online payment systems and physical card terminals, using Salesforce to record interactions and track cases. Managed 400 clients and 30-40 daily service requests, resolving approximately 70% at first contact.

Salesforce Customer Service Payment Systems POS systems Data Protection Quality Assurance

Mid-Level Customer Service Specialist - Cloud Systems

HP Brasil

Jan 2012 - Feb 2016 (4 years 1 month)

Supported corporate clients with network and cloud-related systems, using CRM to log interactions and track incidents. Monitored systems, diagnosed faults, and resolved critical incidents while maintaining quality standards.

CRM Cloud Systems Network Support Incident Management Data Protection Quality Assurance

Junior Customer Service Advisor

Cobasi

Feb 2008 - Dec 2011 (3 years 10 months)

Provided on-site and remote support, resolving hardware and software issues, accurately logging customer interactions, and maintaining confidentiality. Maintained operating systems, applications, printers, network devices, and POS terminals.

Hardware Support Software support Operating System POS systems Customer Service