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Sahana Rao

@sahanarao1

Customer Support Specialist in financial services, resolving 30+ customer enquiries daily across calls, email, and in-person support.

Ireland

Message

At IndusInd Bank, I answered calls, emails, and in-person enquiries, resolving 30+ customer requests per day. I researched issues, checked documentation, and supported customers with banking systems and service channels.

At Axis Bank Ltd., I helped customers open and maintain accounts, processed payments and deposits, and explained financial products and requirements. I logged cases and worked with internal teams to investigate and resolve enquiries, earning a 3-Star Performance Rating.

At National College of Ireland, I supported exam sessions of up to 150 candidates, administered materials, and escalated queries or irregularities when needed. I hold an M.Com (Finance), an IRDA life insurance certification, and an MDRT Qualification (2024).

Experience

Work history, roles, and key accomplishments

Customer Service Associate (Delivery Service)

IndusInd Bank

Feb 2025 - Oct 2025 (8 months)

Answered customer calls, emails and in-person enquiries, resolving 30+ enquiries per day promptly, accurately and courteously. Identified customer needs, checked entitlements and documentation, and researched and resolved requests through to completion.

Customer Support Call Center Email Support CRM Banking Systems Technical Support Issue Resolution Documentation KYC AML

Front Desk Customer Relationship Manager

Axis Bank Ltd.

Dec 2022 - Feb 2025 (2 years 2 months)

Handled a large volume of inbound calls, emails and face-to-face enquiries, resolving 30+ enquiries per day under pressure while maintaining a pleasant service experience. Helped customers open and maintain accounts, explaining documentation and requirements in clear, simple terms and updating IT systems accurately.

Customer Relationship Management Call Center Email Support Account Management KYC AML Compliance Financial Products Cross Functional Collaboration

Temporary Invigilator

National College of Ireland

Aug 2026 - Present (2 months)

Supported exam sessions of up to 150 candidates, administering materials accurately and following procedures in a fast-paced, detail-driven setting. Responded calmly and professionally to queries and irregularities, escalating promptly to the appropriate person where needed.

Exam Administration Attention To Detail Procedure Compliance Escalation Management