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kaila ward

@kailaward

Message

I coordinate complex client workflows, timelines, documentation, and quality reviews across teams.

United States

Message

What I'm looking for

I'm looking for a project coordination or operations role where I can manage timelines, documentation, stakeholder communication, quality reviews, and process improvements across concurrent projects.

At MuniBilling, I coordinate concurrent client workflows from request through completion, tracking requirements, deadlines, documentation, and next steps while keeping internal teams and external stakeholders aligned.

I've also supported marketing operations at Elements Massage and grew website traffic by 25% at Your Sister's Kloset through SEO, content optimization, and audience-focused strategies. I bring organized project tracking, quality assurance, and clear follow-through across fast-paced work.

Experience

Work history, roles, and key accomplishments

Current

Billing Operations Specialist

Current

MuniBilling

Oct 2025 - Present (11 months)

Coordinate multiple client workflows, maintain project documentation, and track deadlines. Manage communications and quality assurance reviews to ensure timely and accurate deliverables.

Microsoft Teams Asana Project Coordination Documentation Quality Assurance Stakeholder Communication