Open to opportunities

Erik Boxrud

@erikboxrud

Message

Project manager focused on operations, delivery, and process improvement for client-facing teams.

United States

Message

What I'm looking for

I seek a role managing operations or delivery for client-focused teams where I can improve processes, lead teams, and ensure timely, high-quality service.

I am a project manager and operations professional with experience coordinating cross-functional teams and delivering client-focused initiatives. I have served as the primary point of contact between internal teams and external clients to align expectations and outcomes.

I oversee daily operational projects supporting AI-driven social moderation services, manage staffing allocation and workload distribution, and monitor performance to meet SLAs. I coordinate implementation of new tools and procedures to improve operational efficiency.

My background includes content analysis, performance tracking, and project documentation to inform strategic improvements. I prioritize clear communication, timeline and priority management, and escalation of operational risks to ensure uninterrupted delivery.

I am committed to process improvement, team leadership, and maintaining contract compliance while supporting growth and change within fast-paced client environments.

Experience

Work history, roles, and key accomplishments

Current

DOS Manager

Current

Beehive AI

Jan 2025 - Present (1 year 1 month)

Oversee daily operational projects for AI-driven social moderation services, including staffing allocation, performance tracking, and implementation of tools to improve operational efficiency and SLA compliance.

Operations Management Performance Tracking SLA Problem Solving

Current

Senior Content Specialist

Current

ICUC Social

Jun 2023 - Present (2 years 8 months)

Coordinated multiple client initiatives and acted as primary liaison between internal teams and external clients to align scope and deliverables, improving delivery timelines through process adjustments.

Project Coordination Client Communication Process Improvement Team Leadership Performance Tracking Documentation Stakeholder Management

Content Specialist

ICUC Social

Jun 2022 - Jun 2023 (1 year)

Executed client-facing initiatives by analyzing social content, identifying trends, and supporting project documentation and reporting to track performance and outcomes.

Reporting Documentation performance reporting

Education

Degrees, certifications, and relevant coursework

Minnesota State University, Mankato

Communications

2008 -

Attended Minnesota State University, Mankato beginning in 2008; focused on coursework related to communications and project management relevant to roles in operations and content moderation.