Kailani Watkins

Provided administrative support in a fast-paced behavioral health setting, managing appointment scheduling, rescheduling, and cancellations. Maintained accurate electronic health records (EHR) in compliance with HIPAA and performed high-volume phone triage and administrative processing for client services.

Delivered customer service in a fast-paced, high-volume restaurant environment by processing payments and ensuring timely order fulfillment. Resolved customer concerns professionally and supported training new employees on company procedures and service standards.

Served as the Assertive Community Treatment (ACT) Coordinator, coordinating client services, tracking treatment needs, and documenting weekly interdisciplinary meetings. Facilitated communication between clinicians and the ACT team to support continuity of care and timely updates on client progress.

Observed outpatient behavioral health services to gain clinical experience and understanding of client care. Assisted staff with administrative tasks and documentation while participating in case analysis meetings, and developed training materials for behavioral health screenings, assessments, and questionnaires.

Provided personalized customer service and styling recommendations while overseeing daily and weekly reporting, inventory control, and store performance metrics. Coached team members and helped maintain shrink rates below company targets while contributing to exceeding sales goals.

Supervised daily store operations and ensured visual merchandising standards were consistently maintained. Opened and closed the store with cash handling and register reconciliation responsibilities, and monitored sales performance and team productivity to meet operational and sales goals.

Oversaw chapter initiatives focused on engaging, supporting, and retaining new members. Modeled organizational values and expectations to foster a welcoming member experience and help new members successfully integrate into the chapter community.

Pursuing a Master of Arts in Counseling with a focus in Marriage, Couples and Family Counseling.

Grade: GPA 3.6

Earned a Bachelor of Science in Human Development and Family Science with a minor in Addiction Treatment Services.