Open to opportunities

Kadian Fearon

@kadianfearon

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Detail-oriented data entry specialist with 99%+ accuracy and remote expertise.

Jamaica

Message

What I'm looking for

I seek a remote data-entry or HRIS role prioritizing accuracy, process improvement, and collaboration; flexible hours (10 AM–10 PM EST), opportunities to optimize workflows, and a supportive team for growth.

I am a detail-oriented professional with 5+ years of experience in data management, HR systems, and remote support roles, focused on high accuracy and efficiency.

As a Senior Quality Assurance Associate at Amazon Disability & Leave Services, I audited 130+ monthly leave cases with 100% accuracy in Salesforce, Amazon HRIS, and Google Sheets and streamlined data validation processes to reduce errors and improve team efficiency.

I have strong remote-work qualifications, am available 10 AM–10 PM EST (GMT-5) with flexible weekends, and regularly processed FMLA/LOA cases in Amazon HRIS with 99% accuracy while collaborating across time zones using Salesforce, Google Sheets (Advanced), MS Teams, Zoom, and Webex.

Previously, I created digital troubleshooting guides that reduced repeat calls by 20%, managed 50+ daily customer inquiries, and ranked in the top 10% in sales at AT&T (2019); I hold an Office Skills Certification from Knox Community College.

Experience

Work history, roles, and key accomplishments

Senior Quality Assurance Associate

Amazon Disability & Leave Services

Oct 2023 - Mar 2025 (1 year 5 months)

Audited 130+ monthly leave cases with 100% accuracy, ensuring precise data entry in Amazon HRIS and Google Sheets trackers and streamlining validation processes to improve team efficiency.

Salesforce Google Sheets Data Validation Quality Assurance Process Improvement Remote Collaboration

HR Support Associate

Amazon Disability & Leave Services

Jan 2023 - Oct 2023 (9 months)

Processed FMLA/LOA cases in Amazon HRIS with 99% accuracy and coordinated with remote teams to maintain seamless data synchronization across platforms.

FMLA Salesforce Google Sheets Records Management Remote Collaboration

Technical Support Associate

Sharp Electronics

Apr 2021 - Dec 2022 (1 year 8 months)

Created and maintained digital troubleshooting guides that reduced repeat calls by 20% and managed customer data in CRM systems to ensure up-to-date, error-free records.

Technical Support Documentation CRM Google Sheets Microsoft Excel Troubleshooting Remote Collaboration

Customer Service Associate

Zappos.com

Nov 2020 - Mar 2021 (4 months)

Processed 50+ daily customer inquiries via Salesforce CRM while maintaining high data integrity and consistently meeting performance targets for speed and accuracy.

Salesforce CRM Customer Service Data Entry Remote Support Data Integrity

Billing & Retention Associate

AT&T DirecTV

Nov 2018 - Oct 2020 (1 year 11 months)

Updated and verified customer account data in Salesforce to ensure compliance and accuracy, contributing to a top-10% sales ranking in 2019 through precise data management and retention strategies.