Toni-Ann Beckford

I bring 10+ years of experience in high-volume data processing, research analysis, and call center operations. I’m detail-oriented and consistently recognized for maintaining high accuracy standards, meeting tight deadlines, and delivering excellent customer experiences.

As a Customer Service Representative at Advanced Call Center Technologies (ACT), I resolved billing issues, account inquiries, and service concerns in a fast-paced, remote-friendly environment. I kept CRM documentation accurate for every customer interaction, logged details under time pressure, and consistently met and exceeded customer satisfaction metrics.

Earlier, as a Research Associate at Market Track LLC, I performed large-scale data entry across multiple databases, verifying and validating data to uphold strict quality and accuracy standards. I also maintained confidentiality of sensitive proprietary company data while collaborating with a team to meet strict productivity deadlines—always with a focus on data integrity and clear communication.