Open to opportunities

Maliika Gayle

@maliikagayle

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Detail-oriented data entry processor with strong customer support and technical skills.

Jamaica

Message

What I'm looking for

I seek a role emphasizing accurate data processing, collaborative customer/technical support, opportunities to improve processes, and professional growth.

I am a detail-oriented data entry processor and customer support professional with hands-on experience in claims processing, technical pre-sales support, and customer service. I have completed an NVQ-J in Data Entry & Processing and a Data Entry Processing certification, and I consistently apply strong database management, accuracy, and time-management skills to maintain data integrity and support operational goals.

I have resolved technical and customer issues across roles at Sagility, Ibex, and Sutherland Global Services, conducted product training for sales teams, and collaborated cross-functionally to improve processes and customer satisfaction. I bring empathetic communication, adaptability, and basic IT troubleshooting to roles that require fast, accurate data handling and effective stakeholder coordination.

Experience

Work history, roles, and key accomplishments

Current

Technical and Pre-Sale Support Agent

Current

Sutherland Global Services

Feb 2025 - Present (1 year)

Resolved pre-sales technical issues, conducted product trainings for sales staff, and performed quality checks on entered data to ensure data integrity and successful implementations.

Technical Support Product Training Data Quality Assurance Customer Retention Troubleshooting

Customer Support Representative

Ibex

Sep 2023 - Jun 2024 (9 months)

Resolved customer complaints and escalated complex issues, tracked interactions and analyzed trends to improve support processes, and relayed customer feedback to product and sales teams.

Customer Support Escalation Management CRM Tools Data Tracking Cross Functional Collaboration

Brand Advocate

Sagility

Aug 2022 - Sep 2023 (1 year 1 month)

Processed health insurance claims accurately and efficiently, investigated and resolved eligibility and coverage discrepancies, and educated members on benefits to improve customer satisfaction.

Claims Processing Customer Education Regulatory Compliance Cross Functional Communication

Education

Degrees, certifications, and relevant coursework

NCTVET

Job Certification for Data Entry Processor Level 2, Data Entry Processing

2025 - 2025

Awarded a Job Certification for Data Entry Processor Level 2 demonstrating competency in data entry processing standards and practices.

HEART/NSTA Trust

NVQ-J in Data Entry & Processing, Data Entry & Processing

2024 - 2025

Completed an NVQ-J in Data Entry & Processing covering data entry techniques, database management, and information processing to meet industry standards.

The Cedar Grove Academy

Subject Qualifications, Visual And Performing Arts

2015 - 2020

Completed Subject Qualifications in Visual and Performing Arts with passing marks in English, Electronic Document Preparation Management, Principles of Business, Theatre, Food & Nutrition, and Music.