Looking for a job

Mohammad wasim

@mohammadwasim2

Customer support professional at VFS Global who resolved visa application issues and reviewed documents for immigration compliance.

India

Message

What I'm looking for

I’m seeking entry-level opportunities in customer service, operations, or business support, where I can contribute to team success in a global environment.

At VFS Global, I resolved visa application issues for international clients and reviewed documentation for compliance with immigration regulations. I also managed high-volume applications and emails during peak periods.

At Aconectar Solutions, I supported customers through email and live chat, tracked account and shipping statuses, and suggested process improvements for order efficiency. I’m seeking entry-level opportunities in customer service, operations, or business support.

Experience

Work history, roles, and key accomplishments

Visa Support Executive

VFS Global

Jul 2023 - Aug 2024 (1 year 1 month)

Resolved complex visa application issues and managed high-volume applications and emails during peak periods. Conducted thorough documentation reviews to ensure compliance with immigration regulations.

Customer Support Visa Processing Documentation Review Compliance Customer Relationship Management Microsoft Dynamics 365 CRM

Order Entry and Customer Support

Aconectar Solutions

Oct 2022 - Jul 2023 (9 months)

Managed high-volume emails and live chat support, delivering timely and professional responses. Tracked and updated customer accounts, including status on FedEx/UPS, ensuring accuracy.