Open to opportunities

KADAYAM S ASHWINI

@kadayamsashwini

Message

Experienced customer support executive with a focus on client satisfaction.

India

Message

What I'm looking for

I am looking for a challenging role in a reputable organization that values customer satisfaction and offers opportunities for professional growth.

I am an accomplished customer support executive with over 7 years of dynamic experience in enhancing customer satisfaction and driving business revenue. My journey began at R & R Impressions, where I honed my skills in customer interaction and service excellence. I have a proven track record of effectively managing customer inquiries and providing tailored solutions that meet their needs.

Throughout my career, I have worked with renowned organizations such as Tech Mahindra and Hotel Lotus, where I excelled in both inbound and outbound processes. My ability to develop and maintain a high level of product knowledge has enabled me to persuasively promote services to both existing and potential customers. I am dedicated to continuous learning and am eager to contribute significantly to the success of my next organization.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Vedhavalli Holidays

Jan 2024 - Present (1 year 5 months)

Managed domestic and international travel processes, handling customer inquiries about packages and preparing confirmation booking vouchers. Communicated with existing and new customers regarding travel packages.

Customer Support Customer Relationship Management

Customer Support Executive

Mercury - Binding Paste

Aug 2022 - Present (2 years 10 months)

Worked as a Customer Support Executive, handling calls from domestic customers for the purchase of binding paste. Provided product information and assisted with sales inquiries.

Customer Support Sales Support Product Knowledge Communication Domestic Sales

Customer Support Executive

Bigdbiz Solutions

Mar 2022 - Present (3 years 3 months)

Provided customer support for GST Billing Software, covering Textile ERP, Bakery ERP, Restaurant ERP, Hotel Software, and B2B/B2C E-Commerce platforms. Assisted users with software functionalities and troubleshooting.

Customer Support GST Billing Software ERP Systems Support Software Troubleshooting

Senior Customer Support Executive

Hotel Lotus

Mar 2016 - Present (9 years 3 months)

Served as a Senior Customer Support Executive for both inbound and outbound processes, assisting domestic and international travel agents and customers. Managed tours, travel bookings, and hall bookings for various meetings and parties.

Customer Support Event Planning Communication

Customer Support Executive

Tech Mahindra

Nov 2012 - Present (12 years 7 months)

Worked in the Dealer Helpline Process for Vodafone, handling calls from Area Retailers, Distributors, and Sales Managers. Managed the Avaya Call Management System and provided information on customer offers, SIM services, and new SIM activation processes.

Customer Support Avaya Telecommunications Problem Solving Process Improvement

Receptionist

R & R Impressions

Jan 2012 - Present (13 years 5 months)

Worked as a Receptionist for a company specializing in designing wedding, birthday, and cutting invitations. Responsibilities included managing front desk operations and overseeing the packing of invitations.

Receptionist Customer Service Communication

Education

Degrees, certifications, and relevant coursework

St. Ann’s Degree College For Women

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree, focusing on core business principles and practices. Gained foundational knowledge in areas relevant to commerce.

Wesley Junior College For Girls

Intermediate, Civics, Economics and Commerce

Studied Civics, Economics, and Commerce during the Intermediate program. Developed a strong understanding of these subjects as a foundation for further studies.