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Kachisicho Isabella

@kachisichoisabella

Message

I resolve customer inquiries across email, live chat, and helpdesk channels.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve customer issues across email, chat, and helpdesk channels, collaborate with global teams, and contribute to service quality through accurate records and customer feedback.

At NeoMindEdTech, I supported customers with billing, technical, and onboarding issues across email, live chat, and helpdesk channels.

I resolved complaints in Freshdesk and Zendesk, handled real-time inquiries through Intercom, and maintained accurate customer records in HubSpot CRM. I also guided new customers through setup and platform features with clear, step-by-step support.

In a structured training simulation, I achieved a 95% resolution rate by providing accurate, complete information using company scripts and tools.

I'm comfortable collaborating with internal teams through Slack and Microsoft Teams, updating knowledge bases, collecting customer feedback, and supporting global clients from a reliable remote workspace.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

NeoMindEdTech

Jan 2023 - Jan 2026 (3 years)

Responded to 25+ customer inquiries weekly via email, live chat, and helpdesk channels, covering billing, technical, and onboarding issues. Achieved a 95% resolution rate in a structured training simulation, providing accurate and complete information using company scripts and tools.