ARAnna Carolina Rocha
@annacarolinarocha
Experienced International Customer Support Manager and Portuguese Teacher.
BrazilWhat I'm looking for
With over 10 years of experience as an International Customer Support Manager, I have honed my communication, leadership, and problem-solving skills. Currently, I leverage these skills to teach personalized online Portuguese lessons, tailoring my approach to meet the unique goals and learning styles of each student. My focus is on practical language use, ensuring that students can apply what they learn in everyday situations.
Throughout my career, I have managed cross-cultural teams and developed strong rapport with students by actively listening to their needs. I create engaging and inclusive learning environments, designing customized teaching materials and providing constructive feedback to support student progress. My experience in customer support has equipped me with the ability to analyze trends and implement strategies that enhance team efficiency and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Volunteer Teacher
Sunday Church Biblical School for Kids
Nov 2019 - Present (5 years 7 months)
Teach children about the Bible using engaging methods and visual aids. Prepare lesson plans and create educational materials to foster understanding and curiosity.
Customer Support Manager
Loadsmart
Jan 2022 - Present (3 years 5 months)
Managed team performance across all support levels to ensure exceptional customer satisfaction. Developed support policies, integrated new technologies, and contributed to product development with actionable customer feedback.
Portuguese Teacher
NoesYaraPORTU
Jan 2022 - Jan 2023 (1 year)
Provided personalized online Portuguese lessons tailored to foreign students' goals and learning styles. Engaged students with creative teaching methods and created customized teaching materials.
International Support & CX Manager
Hotmart
Aug 2021 - Feb 2022 (6 months)
Defined the international structure for the customer support team across multiple countries. Led cross-functional projects to expand into new markets and adapt services for diverse regions.
Freelance Proofreader
Reshape
Jul 2019 - Oct 2019 (3 months)
Reviewed audio transcriptions and generated subtitles for videos, ensuring accuracy and clarity in communication.
International Support, CS & CX Coordinator
Hotmart
Jun 2018 - Aug 2021 (3 years 2 months)
Led the CX International team across multiple countries, supporting customers with a unique service model. Set performance objectives and proposed strategies to enhance team productivity.
Volunteer Assistant
Mission to the Valley Project
Nov 2017 - Jan 2018 (2 months)
Participated in community support activities, including donation deliveries and promoting local events to enhance community engagement.
Volunteer Teacher
Peaceful Village
Apr 2013 - Jul 2015 (2 years 3 months)
Led dance and drama classes with biblical themes, providing a safe environment for children and promoting positive life possibilities.
Education
Degrees, certifications, and relevant coursework
GFGetúlio Vargas Foundation
MBA, Business Administration
2022 -
Completed an MBA with an emphasis on Leadership, Innovation, and Entrepreneurship, focusing on developing strategic leadership skills and innovative approaches to business challenges.
FGFederal University of Minas Gerais
Bachelor's Degree, International Relations
2011 - 2015
Earned a Bachelor's Degree as an International Relations Specialist, gaining insights into global affairs, diplomacy, and international cooperation.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
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