Justin Gray

I am a dedicated customer service professional with over three years delivering support across phone, live chat, and email channels.

I have provided live chat and email support for crypto wallet users handling verification, billing, and technical issues using Intercom, Slack, and Sumsub, and I assisted Amazon customers with order inquiries, refunds, and tracking at a major contact center.

I am proficient with CRM tools, maintain compliance with digital finance and data privacy guidelines, and handle escalations with a calm, empathetic approach that preserves customer satisfaction.

I look to join a collaborative team where I can apply my technical troubleshooting, multi-channel support experience, and focus on performance to improve customer outcomes and grow into expanded support or client-success responsibilities.