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Justine Wilkinson

@justinewilkinson

Senior Success Manager at Zalando Group, optimizing commercial levers and finding high-margin opportunities through data analysis.

Germany

Message

At Zalando Group, I optimize commercial levers and identify high-margin opportunities through data analysis. I was awarded Margin Master in 2025 for my ownership of profitability drivers.

At ALBRECHT & DILL COSMETICS GMBH, I developed annual joint business plans and used consumer insights to inform investment plans and sales forecasts. At FREIÖL® COSMETICS, I led e-commerce strategy for key retailers, optimizing product detail pages, merchandising, and pricing.

Experience

Work history, roles, and key accomplishments

Current

Senior Success Manager

Current

Zalando Group

May 2021 - Present (5 years 5 months)

Awarded Margin Master (2025) for exceptional ownership of profitability drivers. Applied Working Backwards methodology to translate customer feedback and commercial goals into long-term strategic roadmaps.

Data Analysis Strategic Planning Cross functional Leadership AI Applications Product Management Stakeholder Management

Area Manager Luxury/Niche Fragrances

Albrecht & Dill Cosmetics GmbH

Mar 2019 - Apr 2021 (2 years 1 month)

Acted as primary liaison between Marketing, Product Teams, and Brand Management for product launches. Developed and implemented annual joint business plans to deliver category growth.

Stakeholder Management Joint Business Plans (JBPs)Market Analysis Campaign Management Merchandising Team Leadership

Key Account Manager (International & E-commerce)

Freiöl Cosmetics

Dec 2015 - Feb 2019 (3 years 2 months)

Led e-commerce strategy for key retailers, optimizing Product Detail Pages, merchandising, and pricing to improve conversion. Identified and evaluated new business opportunities, leading channel development strategies.

E commerce Strategy Product Page Optimization Merchandising Pricing Forecasting Data Analysis Stakeholder Management

Sales Representative Customer Service Golf

Puma SE

Jul 2014 - Nov 2015 (1 year 4 months)

Supported sales and account management, maintained and analyzed customer records, prepared quotations, and interacted with customers to ensure smooth business flow.

Customer Service Sales Support Account Management Data Analysis

Business Development Associate

Prinova Europe Ltd

Oct 2011 - Jun 2014 (2 years 8 months)

Built and maintained new business relationships, managed and grew new accounts in international travel, and developed pricing strategies to increase net growth.

Business Development Account Management Pricing Strategy Market Analysis Cross Selling