Justin Dinh

I’m a healthcare operations professional focused on leave administration and medical records, with expertise in FMLA, Medical Leave of Absence (LOA), ADA, and Short Term Disability case management. I guide employees through complex leave processes while partnering with patients, providers, and disability carriers to ensure compliance and efficiency.

In my current role, I execute approximately 8,000+ end-to-end leave cases, including intake, documentation, provider follow-up, and carrier submission. I coordinate 150+ active LOA cases at a time, while maintaining strong performance—averaging 110%–160% daily productivity with a 99% QA variance.

I uphold strict HIPAA compliance while handling sensitive medical records and supporting both employees and HR teams. I also developed an SOP for clinical audits tailored to insurance companies, improving documentation accuracy and compliance, and led cross-functional work to optimize DocuSign templates—reducing document creation time by 1+ hour per week.

Previously, as a Care Support Coordinator, I supported members and providers for 4–7 hours daily, de-escalating concerns through active listening and a solution-focused approach. Earlier, as a Health Information Manager, I directed PHI release aligned with leave/disability requirements and maintained 100% compliance with HIPAA and privacy regulations while processing subpoenas, audits, and medical certifications.