Looking for a job

Jade Hudson

@jadehudson

Message

I manage accurate telehealth documentation and workflows for 700+ members.

United States

Message

What I'm looking for

I'm looking to apply my healthcare operations and clinical documentation experience in a role focused on accurate records, compliant workflows, discrepancy resolution, and improving patient-care coordination.

At WW International, I manage end-to-end telehealth documentation and care coordination for a 700+ member panel, maintaining 0% SLA breaches and 100% workflow and quality compliance. I coordinate prescriptions, prior authorizations, pharmacies, clinicians, laboratories, appointments, and follow-up.

I've built my operations background across Google Fi, Toyota Motor North America, Verizon, and Liberty Mutual, resolving complex cases through detailed documentation, discrepancy investigation, and structured process follow-through. I bring hands-on experience with Bedrock, Rcopia, HealthGorilla, ICD-10, CPT codes, and remote healthcare workflows.

Experience

Work history, roles, and key accomplishments

Current

Member Experience Manager

Current

Weekend Health, Inc. (Sequence)

Nov 2023 - Present (2 years 10 months)

Managed end-to-end healthcare experience and documentation for a 700+ member telehealth panel, coordinating prescription refills, prior authorizations, and clinical workflows. Investigated and resolved prescription-related issues, maintained accurate case documentation, and supported workflow transitions.

Bedrock Rcopia HealthGorilla ICD 10 CPT Clinical Documentation HIPAA Case Management Workflow Coordination Quality Assurance Root Cause Analysis SOP Documentation Remote Work

Customer Care Representative

Toyota Motor North America

Apr 2022 - May 2023 (1 year 1 month)

Managed high-volume cases in a regulated financial-services environment, accurately documenting account activity, decisions, and customer communications. Reviewed account information, investigated discrepancies, and applied established policies and quality controls.

Case Management Documentation Quality Control Customer Service Discrepancy resolution Compliance

Senior Support Specialist | Tier 2

Google Operations Center - Google Fi

Aug 2020 - Apr 2022 (1 year 8 months)

Resolved complex technical and account escalations requiring cross-system research, detailed documentation, and structured troubleshooting. Conducted root-cause investigations and communicated clear resolution steps to technical and operations partners.

Technical Support Troubleshooting Root Cause Analysis Documentation Escalation Management Cross Functional Collaboration

Customer Service Representative

Verizon

Jan 2018 - Dec 2019 (1 year 11 months)

Managed high-volume billing, account, and service cases while maintaining accurate records and meeting productivity and quality standards.

Customer Service Billing Account Management Record keeping Quality Standards

Customer Service Representative

Liberty Mutual

Jan 2015 - Dec 2018 (3 years 11 months)

Resolved customer account and service issues in a regulated insurance environment, maintaining accurate documentation and compliance with established procedures.

Customer Service Insurance Documentation Compliance Account Resolution