Chiamaka MadukaCM
Open to opportunities

Chiamaka Maduka

@chiamakamaduka

Results-driven Program Operations Manager with expertise in healthcare integration.

United States
Message

What I'm looking for

I am seeking a role that allows me to leverage my project management skills in a collaborative environment, focusing on healthcare integration and operational efficiency.

I am a dedicated Program Operations Manager with a strong background in healthcare integration and project management. My recent role at Dupont Clinic involved implementing Quickbase EMR for patient accounts, which led to an impressive 86% improvement in patient tracking and operational efficiency. I pride myself on my ability to enhance data integrity and foster collaboration across departments, ensuring that our processes are both efficient and effective.

Throughout my career, I have successfully led multi-state provider onboarding initiatives at Aledade, significantly reducing time-to-implementation and improving stakeholder engagement. My experience at Privia Health allowed me to drive credentialing and compliance process improvements, further increasing provider onboarding efficiency. I am passionate about leveraging my skills in project management and healthcare compliance to make a meaningful impact in the healthcare sector.

Experience

Work history, roles, and key accomplishments

DC
Current

Program Operations Manager

Dupont Clinic

Nov 2022 - Present (2 years 8 months)

Directed Dupont Clinic's regional patient access, achieving a 26% growth in non-local patient volume by managing logistical support coordination. Managed interview, hiring, training, and mentoring for 6 newly hired team members during tenure.

PH

Provider Outreach Analyst

Privia Health

Sep 2020 - May 2021 (8 months)

Managed distribution, collection, and archival of 2,000+ provider credentials and data to integrate into the company CRM system to determine Medical Group eligibility. Collaborated with sales associates, account managers, and state directors to meet quarterly revenue goals by generating Salesforce territory reports and ROI calculations.

UG

Business Analyst

UnitedHealth Group

Nov 2019 - Sep 2020 (10 months)

Facilitated hospital partnerships by conducting 50 telephone calls and 25 email and management of 2 Sales Directors calendars daily. Developed, ran, and maintained sales campaigns to meet weekly, monthly, and quarterly quotas alongside directors, sales, and marketing teams.

Education

Degrees, certifications, and relevant coursework

University of Maryland, College Park logoUP

University of Maryland, College Park

Bachelor of Science (B.S), Family Science

Studied Family Science, gaining a comprehensive understanding of family dynamics and related societal factors. Developed skills in research, analysis, and support within family contexts.

Tech stack

Software and tools used professionally

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