Chiamaka Maduka
@chiamakamaduka
Results-driven Program Operations Manager with expertise in healthcare integration.
What I'm looking for
I am a dedicated Program Operations Manager with a strong background in healthcare integration and project management. My recent role at Dupont Clinic involved implementing Quickbase EMR for patient accounts, which led to an impressive 86% improvement in patient tracking and operational efficiency. I pride myself on my ability to enhance data integrity and foster collaboration across departments, ensuring that our processes are both efficient and effective.
Throughout my career, I have successfully led multi-state provider onboarding initiatives at Aledade, significantly reducing time-to-implementation and improving stakeholder engagement. My experience at Privia Health allowed me to drive credentialing and compliance process improvements, further increasing provider onboarding efficiency. I am passionate about leveraging my skills in project management and healthcare compliance to make a meaningful impact in the healthcare sector.
Experience
Work history, roles, and key accomplishments
Program Operations Manager
Dupont Clinic
Nov 2022 - Present (2 years 8 months)
Directed Dupont Clinic's regional patient access, achieving a 26% growth in non-local patient volume by managing logistical support coordination. Managed interview, hiring, training, and mentoring for 6 newly hired team members during tenure.
Project Manager
Aledade
May 2021 - Apr 2022 (11 months)
Onboarded 30 public and private provider practices to collaborate with Aledade's ACO by reviewing provider practice qualifications including insurance credentialing. Facilitated growth meetings with C-Suite stakeholders internally and externally, presenting market research and best practices.
Provider Outreach Analyst
Privia Health
Sep 2020 - May 2021 (8 months)
Managed distribution, collection, and archival of 2,000+ provider credentials and data to integrate into the company CRM system to determine Medical Group eligibility. Collaborated with sales associates, account managers, and state directors to meet quarterly revenue goals by generating Salesforce territory reports and ROI calculations.
Business Analyst
UnitedHealth Group
Nov 2019 - Sep 2020 (10 months)
Facilitated hospital partnerships by conducting 50 telephone calls and 25 email and management of 2 Sales Directors calendars daily. Developed, ran, and maintained sales campaigns to meet weekly, monthly, and quarterly quotas alongside directors, sales, and marketing teams.
Education
Degrees, certifications, and relevant coursework
University of Maryland, College Park
Bachelor of Science (B.S), Family Science
Studied Family Science, gaining a comprehensive understanding of family dynamics and related societal factors. Developed skills in research, analysis, and support within family contexts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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