Open to opportunities

alicia wilkins

@aliciawilkins

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Experienced healthcare operations leader focused on quality improvement initiatives.

United States

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What I'm looking for

I am looking for a role that allows me to lead impactful healthcare initiatives, foster collaboration, and drive quality improvements in patient care.

I am an experienced healthcare operations and quality program leader with over 13 years of experience managing complex initiatives across clinical and payer environments. My proven ability to lead cross-functional teams and design scalable project plans has driven the implementation of patient safety and quality improvement initiatives aligned with regulatory standards.

At Molina Healthcare of Texas, I lead multiple quality and patient safety initiatives, ensuring compliance with HEDIS, STARs, and state/federal standards. I excel in developing project plans, managing timelines, and aligning clinical priorities with enterprise-wide goals. My passion for advancing care delivery and ensuring exceptional patient outcomes drives my commitment to continuous improvement across multi-state healthcare organizations.

Experience

Work history, roles, and key accomplishments

Clinic Operations & Quality Manager

Mountainlands Family Health Center

Oct 2013 - Aug 2022 (8 years 10 months)

Oversaw implementation and evaluation of clinical quality and patient safety projects, including chronic care management and hypertension control. Led telehealth integration, EHR system transitions, and process improvements, ensuring compliance with Joint Commission, UDS, HEDIS, and HRSA performance measures. Managed stakeholder communications and developed performance metrics to ensure sustainabl

Clinical Quality Management Patient Safety Quality Assurance Telehealth EHR Process Improvement Regulatory Compliance Stakeholder Management Performance Metrics

Clinical Coordinator & Project Liaison

Utah State University

Nov 2012 - Oct 2013 (11 months)

Supported project execution for nursing education initiatives, including simulation lab development and clinical site partnerships. Coordinated with faculty and healthcare stakeholders to conduct evaluations and assess program outcomes and improvements.

Nursing

Program Manager, Quality & Patient Safety

Molina Healthcare of Texas

Aug 2022 - Present (2 years 9 months)

Led multiple quality and patient safety initiatives, ensuring compliance with HEDIS, STARs, and state/federal standards. Developed and managed comprehensive project plans, KPIs, and cross-functional alignment for initiatives impacting member care and provider performance. Presented data-driven project status reports and quality performance summaries to executive leadership.