Caitlin Cotter
@caitlincotter
I lead healthcare AI, digital products, and enterprise clinical transformation programs.
United StatesWhat I'm looking for
My career spans program management, executive support, and product-adjacent AI work in healthcare, with experience ranging from steering committee-level program leadership to hands-on governance facilitation to direct executive partnership. What connects it all is getting complex, cross-functional initiatives executed, whether that means building a process from nothing, managing a vendor relationship, or preparing what an executive needs to walk into a room and make a decision.
At Jefferson Health, one of the nation’s largest health systems, I currently lead enterprise clinical transformation and AI governance initiatives across portfolios including AI-enabled patient engagement, clinical quality abstraction, population health, revenue cycle transformation, and transitions of care. I partnered with our Chief Quality Officer to stand up the enterprise governance structure for agentic voice AI across the organization, and I own its facilitation, content development, meeting prep, and follow-through, including intake frameworks, clinical safety review, and TCPA compliance. I’ve also served as project lead for an AI-assisted SEP-1 sepsis abstraction platform, a co-development effort with an external vendor that cut manual abstraction time by 50% per case, and managed development and implementation of an internally developed AI application that identified over 800 high-risk patients for clinical outreach and intervention.
My program work runs end to end: strategy, roadmap development, vendor co-development, implementation planning, risk and dependency management, benefit realization tracking, and Epic system integrations across project teams. On the executive side, I partner closely with our Chief Quality Officer and the Senior Vice President of Clinical Improvement and Transformation, planning national-level executive events and preparing executive-level presentations and communications. I’m currently completing my PMP certification.
Experience
Work history, roles, and key accomplishments
Leads enterprise clinical transformation, AI, quality, and operational improvement initiatives across a large health system, serving as program management lead for complex cross-functional efforts. Supports executive governance, vendor partnerships, and implementation of AI-enabled platforms.
Digital Product Manager leading enterprise health tech from strategy through adoption. Owned roadmap, vendor management, Epic/MyChart integration, workflow design, and KPI tracking.
Managed high-impact IT projects from planning through implementation, coordinating cross-functional teams and vendors. Standardized systemwide badge-access processes during a 6,000-employee migration and led an internal initiative to streamline portfolio management within the PMO.
Operations Manager
London Approach Staffing
Jan 2021 - Aug 2021 (7 months)
Led deployment of a web-based CRM system, completing the project ahead of schedule and under budget. Oversaw HR operations, implementing policies and streamlined onboarding processes to support rapid organizational growth.
System Benefits and Staffing Coordinator
Main Line Health
Mar 2020 - Jan 2021 (10 months)
Managed benefits and staffing processes, streamlining billing and HR functions to improve service efficiency and employee satisfaction. Partnered with cross-functional teams on process improvements that enhanced data accuracy and the employee experience.
Owned the calendar for the Vice President and other department leadership, managing a high volume of high-profile meetings and cross-departmental communications. Managed national and international travel, coordinated physician and staff recruitment logistics, and helped develop a nursing education and knowledge assessment program.
Patient Care Coordinator, Radiation Oncology
Sidney Kimmel Cancer Center
Sep 2016 - Aug 2017 (11 months)
Supported four physicians concurrently, managing personal and clinical schedules, research activities, travel, and expense reimbursement. Coordinated a high volume of patient appointments and referrals across multidisciplinary teams, and led development of a nursing education program and patient education materials.
Education
Degrees, certifications, and relevant coursework
Thomas Jefferson University
Bachelor of Science, Healthcare Management
Bachelor of Science in Healthcare Management from Thomas Jefferson University, completed in May 2021.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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