Justin Coleman

Defined requirements with Sales and customers, then built architecture, BOMs, integrations, and implementation plans for opportunities typically worth $250K-$3M. Produced 10-15 BOMs weekly and 5-10 complete system designs monthly.

Managed approximately $3M in active pipeline across nationwide strategic accounts, covering technical discovery, demos, proposals, pricing, forecasting, and customer relationships. Won and designed INDYCAR's race-day modernization solution.

Handled complex projects outside the standard delivery model, including high-risk POCs, difficult customer escalations, and unusual technical requirements requiring coordination across Product, Development, Support, and Delivery.

Managed a 7-person Customer Engineering team supporting 40+ enterprise customers across implementations, migrations, upgrades, major escalations, and 24x7 production environments. Moved a major telecommunications customer from Windows-based on-premises infrastructure to Linux on AWS.

Ran North American Tier-II/customer engineering operations across delivery, escalations, staffing, training, and customer outcomes after promotion from Principal Customer Engineer.

Designed and deployed customer environments across servers, networking, APIs, databases, storage, and monitoring, including extended onsite work for a major Alaska telecommunications customer.

Handled senior production escalations across applications, Windows/Linux, APIs, databases, networking, and storage while helping the team build Linux and AWS skills.

Designed multi-data-center infrastructure with 300+ physical live-processing systems supporting 300+ channels, dozens of file-processing systems, plus orchestration, networking, storage, and monitoring. Built an ad-supported VOD workflow and helped move approximately 30,000 assets using Elemental cloud processing.

Managed a 7-person operations team responsible for hundreds of Windows and Linux servers and 24x7 production services across three geographic regions.

Earned the Microsoft Applied Skills certification in Developing Agents in Microsoft Foundry in 2026.

Holds Microsoft Certified Solutions Expert (MCSE) and Microsoft Certified Solutions Associate (MCSA) certifications.

Certified as a Microsoft Certified Professional.

Certified as CompTIA Server+.

Certified as CompTIA A+.

Certified as a Widevine Implementation Partner by Google in 2022.