Justice Uche

I've delivered customer support across Ignis Marketing Agency, Gold Sol Pharmaceuticals, and Potter's Trophy International School, resolving inquiries through phone, email, live chat, and virtual channels.

At Ignis Marketing Agency, I handled 20–50+ daily customer inquiries across email, live chat, and social channels while maintaining SLA compliance and first-contact resolution. I logged accurate case histories in Zendesk and Salesforce, managed complaints and escalations, and supported client retention through tailored follow-up.

At Gold Sol Pharmaceuticals, I supported healthcare providers and retail clients with product-related inquiries, triaging complex concerns and documenting resolutions to improve support workflows. I also strengthened client relationships that supported repeat business and account retention.

I'm comfortable collaborating remotely through Slack and ClickUp, managing ticket queues, and adapting across support environments. I bring active listening, empathy, conflict resolution, and detail-oriented case management to every customer interaction.