Open to opportunities

Justice Ngeri

@justicengeri

Message

I drive remote customer service and sales results through high-volume calling, lead qualification, and CRM management.

Nigeria

Message

What I'm looking for

I'm looking for a remote or global customer service or sales development role where I can qualify leads, support customers across channels, manage CRM data, and contribute to service quality and sales targets.

I've supported US-based healthcare, insurance, tech, and edtech teams remotely, handling 100+ outbound calls daily, qualifying leads, and moving opportunities through the sales pipeline. At Kodland, I deliver one-to-one coding trial lessons, assess student goals, guide parents through enrollment decisions, and maintain client records for a global customer base across 40+ countries.

Across Call Gurus, Calls Experts, Alpha Intelligent Technology, and Citizens Disability, I've resolved customer inquiries, completed medical qualification screening, transferred qualified leads to licensed advisors, and maintained accurate CRM records in Salesforce and Zendesk.

Experience

Work history, roles, and key accomplishments

Current

Trial Class Manager

Current

Kodland

Jul 2026 - Present (1 month)

Delivered 1:1 online trial coding lessons for children ages 8–17, building rapport with both child and parent over Zoom. Assessed each child's background and goals to recommend the most suitable program, using hands-on coding activities to demonstrate value.

Zoom Coding Instruction Needs Assessment Objection Handling CRM Data Management

Outbound/Inbound Sales Representative

Call Gurus

Mar 2025 - Jun 2026 (1 year 3 months)

Placed 100+ outbound calls daily to prospective leads, maintaining strong contact and qualification rates. Qualified inbound and outbound leads against defined criteria before routing to licensed agents.

Outbound Calling Lead Qualification Inbound Sales Pipeline Management CRM

Outbound/Inbound Sales Representative

Calls Experts (ISI)

Jul 2024 - Mar 2025 (8 months)

Made 100+ outbound calls per day to potential leads within the healthcare/insurance vertical. Conducted medical qualification screening to confirm leads met eligibility requirements.

Outbound Calling Lead Qualification Health Screenings Healthcare Sales Insurance Sales

Customer Service Representative

Alpha Intelligent Technology

Jun 2023 - Jul 2024 (1 year 1 month)

Managed 30+ daily customer inquiries across phone, email, and chat channels. Maintained accurate, up-to-date customer records in Salesforce and Zendesk.

Customer Service Salesforce Zendesk Collaboration

Customer Service Representative

Citizens Disability

Nov 2022 - Jun 2023 (7 months)

Handled inbound customer calls, resolving questions efficiently while accurately logging data in the CRM. Placed outbound calls to medical facilities to verify patient medical records.

Customer Service Inbound Calls Outbound Calling CRM Data Entry