I'm seeking a remote customer service position where I can resolve customer needs across phone, email, and chat, keep CRM records accurate and actionable, and contribute to the team's standards of service excellence.
Open to opportunities
Justice Ngeri
@justicengeri
I drive remote customer service and sales results through high-volume calling, lead qualification, and CRM management.
NigeriaWhat I'm looking for
I've supported US-based healthcare, insurance, tech, and edtech teams remotely, handling 100+ outbound calls daily, qualifying leads, and moving opportunities through the sales pipeline. At Kodland, I deliver one-to-one coding trial lessons, assess student goals, guide parents through enrollment decisions, and maintain client records for a global customer base across 40+ countries.
Across Call Gurus, Calls Experts, Alpha Intelligent Technology, and Citizens Disability, I've resolved customer inquiries, completed medical qualification screening, transferred qualified leads to licensed advisors, and maintained accurate CRM records in Salesforce and Zendesk.
Experience
Work history, roles, and key accomplishments
Current
Delivered 1:1 online trial coding lessons for children ages 8–17, building rapport with both child and parent over Zoom. Assessed each child's background and goals to recommend the most suitable program, using hands-on coding activities to demonstrate value.
CG
Outbound/Inbound Sales Representative
Call Gurus
Mar 2025 - Jun 2026 (1 year 3 months)
Placed 100+ outbound calls daily to prospective leads, maintaining strong contact and qualification rates. Qualified inbound and outbound leads against defined criteria before routing to licensed agents.
CI
Outbound/Inbound Sales Representative
Calls Experts (ISI)
Jul 2024 - Mar 2025 (8 months)
Made 100+ outbound calls per day to potential leads within the healthcare/insurance vertical. Conducted medical qualification screening to confirm leads met eligibility requirements.
AT
Customer Service Representative
Alpha Intelligent Technology
Jun 2023 - Jul 2024 (1 year 1 month)
Managed 30+ daily customer inquiries across phone, email, and chat channels. Maintained accurate, up-to-date customer records in Salesforce and Zendesk.
CD
Customer Service Representative
Citizens Disability
Nov 2022 - Jun 2023 (7 months)
Handled inbound customer calls, resolving questions efficiently while accurately logging data in the CRM. Placed outbound calls to medical facilities to verify patient medical records.
Education
Degrees, certifications, and relevant coursework
RT
Rivers State University of Science and Technology
Bachelor of Science, Computer Science
2017 - 2021
Grade: Second Class Honours
Bachelor of Science in Computer Science with Second Class Honours.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
Job categories
Customer Service RepresentativeSales Development RepresentativeInside Sales RepresentativeCustomer Success RepresentativeLead Generation SpecialistAccount ExecutiveCustomer Service Representative (CSR)Customer Service AssociateSales And Customer Service RepresentativePart Time Customer Service RepresentativeCustomer Service
Skills
Customer ServiceSalesSales DevelopmentLead QualificationOutbound CallingInbound CallsConsultative SalesPipeline ManagementSalesforceHubSpotZendeskSlackMicrosoft TeamsZoomExcelMicrosoft WordOutlookPhone SupportEmail SupportChatActive ListeningObjection HandlingProblem SolvingTime ManagementCRM Data Management
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