Open to opportunities

Jose De La Rosa Espinal

@josedelarosaespinal

Message

Consistent

Dominican Republic

Message

What I'm looking for

I seek a role that fosters growth and allows me to apply my skills in data analysis and customer service.

I’m a 3rd-year Business Administration student with 3 years of

experience in customer service and healthcare, handling tasks

such as billing, tech support, data management, and order

processing using tools like Zendesk, ERP systems, and Microsoft

Office. I’ve also completed IBM’s Data Science Professional

Certification, gaining hands-on experience in machine learning

(regression and classification), Python programming, and

libraries such as Pandas, Matplotlib, Seaborn, and TensorFlow

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

Blue Cross

Jan 2023 - Jan 2024 (1 year)

Managed a high volume of B2B tickets addressing diverse customer and dealer requests, utilizing Zendesk and Outlook for communication and ERP systems for processing.

Zendesk ERP Systems Data Management Technical Support Excel

Healthcare Specialist

Blue Cross

Oct 2022 - Jan 2023 (3 months)

Resolved member inquiries and urgent requests related to billing, policy changes, dependents management, provider management, and pharmacy services.

Customer Service Billing Data Management Technical Support

Education

Degrees, certifications, and relevant coursework

Jose De La Rosa Contact

Bachelor of Arts, Business Administration

2022 - 2026

Activities and societies: Completed IBM’s Data Science Professional Certification, gaining hands-on experience in machine learning and Python programming.

I’m a 3rd-year Business Administration student with 3 years of experience in customer service and healthcare, handling tasks such as billing, tech support, data management, and order processing using tools like Zendesk, ERP systems, and Microsoft Office.