Stephanie Taveras
@staveras
International business professional with a focus on operational support.
What I'm looking for
I am an International Business graduate with a strong foundation in operational support, international customer service, and market analysis. My experience includes working as an intern at Empresa de Transmisión Eléctrica Dominicana, where I conducted industry analysis to identify new business opportunities and assisted in negotiating commercial agreements. My role required a keen understanding of regulatory compliance and audit readiness, which I navigated successfully.
In my position as an Operations Assistant at CCSUSA International, I provided essential administrative support to the sales team, managing correspondence and ensuring the integrity of our customer database. My organizational skills allowed me to optimize documentation processes and enhance response times. Additionally, my experience as a Customer Service Representative at TLC Associates honed my ability to handle international inquiries and resolve issues efficiently, further developing my skills in CRM tools and customer retention strategies.
Experience
Work history, roles, and key accomplishments
Operations Assistant
CCSUSAInternational
Sep 2023 - Apr 2024 (7 months)
Provided comprehensive administrative support to the sales team, managing correspondence and optimizing internal workflows. Maintained and updated the customer database, ensuring data integrity and efficient documentation organization.
Customer Service Representative
TLC Associates
Jul 2022 - Mar 2023 (8 months)
Managed international customer inquiries and complaints, consistently delivering high-quality service in English. Effectively resolved issues related to refunds, deliveries, and after-sales support using CRM tools to enhance customer retention.
Intern
Empresa de Transmisión Eléctrica Dominicana (ETED)
Jan 2025 - Present (5 months)
Conducted industry analysis to identify new business opportunities with telecommunication providers and institutional clients. Negotiated and structured commercial agreements, ensuring profitability and regulatory compliance.
Education
Degrees, certifications, and relevant coursework
UNAPEC
Bachelor's Degree, International Business
Completed a comprehensive curriculum in international business, focusing on global trade, market analysis, and logistics. Developed strong skills in documentation handling, international customer service, and operational support.
Colegio Episcopal San Andrés
High School Diploma, General Studies
Obtained a high school diploma, building foundational knowledge and skills across various subjects. Prepared for higher education through a structured academic program.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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Social media
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