Open to opportunities

Stephanie Taveras

@staveras

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International business professional with a focus on operational support.

Dominican Republic

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What I'm looking for

I am looking for opportunities that allow me to grow in international trade, contribute to operational success, and work in a collaborative environment.

I am an International Business graduate with a strong foundation in operational support, international customer service, and market analysis. My experience includes working as an intern at Empresa de Transmisión Eléctrica Dominicana, where I conducted industry analysis to identify new business opportunities and assisted in negotiating commercial agreements. My role required a keen understanding of regulatory compliance and audit readiness, which I navigated successfully.

In my position as an Operations Assistant at CCSUSA International, I provided essential administrative support to the sales team, managing correspondence and ensuring the integrity of our customer database. My organizational skills allowed me to optimize documentation processes and enhance response times. Additionally, my experience as a Customer Service Representative at TLC Associates honed my ability to handle international inquiries and resolve issues efficiently, further developing my skills in CRM tools and customer retention strategies.

Experience

Work history, roles, and key accomplishments

Intern

Empresa de Transmisión Eléctrica Dominicana (ETED)

Jan 2025 - Apr 2025 (3 months)

Conducted industry analysis to identify potential telecom business opportunities and supported commercial agreement structuring. Reviewed employment contracts for audit readiness, aligning with corporate compliance standards. Contributed to data collection and organization efforts supporting workforce tracking and operational oversight.

Business Development Commercial Negotiation Regulatory Compliance Contract Review Workforce Management Database Management Data Collection

Operations Assistant

The CCS Companies

Sep 2023 - Apr 2024 (7 months)

Provided comprehensive administrative support to the sales team, managing correspondence and optimizing internal workflows. Maintained and updated the customer database, ensuring data integrity and efficient documentation organization.

Administrative Support Sales Operations Database Management Documentation Management Workflow Optimization Communication Operational Excellence

Customer Service Representative

TLC Associates

Jul 2022 - Mar 2023 (8 months)

Managed English-language customer inquiries and provided service resolution support. Logged customer interactions and contributed to improving response accuracy. Applied CRM tools to enhance customer retention and maintain accurate client records. Identified and evaluated customer needs, generating insights to support continuous service improvement.

Customer Service CRM Software Customer Retention Problem Solving Bilingual Customer Service Communication Skills CRM Management

Education

Degrees, certifications, and relevant coursework

UNAPEC

Bachelor's Degree, International Business

Completed a comprehensive curriculum in international business, focusing on global trade, market analysis, and logistics. Developed strong skills in documentation handling, international customer service, and operational support.

Colegio Episcopal San Andrés

High School Diploma, General Studies

Obtained a high school diploma, building foundational knowledge and skills across various subjects. Prepared for higher education through a structured academic program.