Open to opportunities

Stephanie Taveras

@staveras

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International business professional with a focus on operational support.

Dominican Republic

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What I'm looking for

I am looking for opportunities that allow me to grow in international trade, contribute to operational success, and work in a collaborative environment.

I am an International Business graduate with a strong foundation in operational support, international customer service, and market analysis. My experience includes working as an intern at Empresa de Transmisión Eléctrica Dominicana, where I conducted industry analysis to identify new business opportunities and assisted in negotiating commercial agreements. My role required a keen understanding of regulatory compliance and audit readiness, which I navigated successfully.

In my position as an Operations Assistant at CCSUSA International, I provided essential administrative support to the sales team, managing correspondence and ensuring the integrity of our customer database. My organizational skills allowed me to optimize documentation processes and enhance response times. Additionally, my experience as a Customer Service Representative at TLC Associates honed my ability to handle international inquiries and resolve issues efficiently, further developing my skills in CRM tools and customer retention strategies.

Experience

Work history, roles, and key accomplishments

Operations Assistant

CCSUSAInternational

Sep 2023 - Apr 2024 (7 months)

Provided comprehensive administrative support to the sales team, managing correspondence and optimizing internal workflows. Maintained and updated the customer database, ensuring data integrity and efficient documentation organization.

Administrative Support Sales Operations Database Management Documentation Management Workflow Optimization Communication

Customer Service Representative

TLC Associates

Jul 2022 - Mar 2023 (8 months)

Managed international customer inquiries and complaints, consistently delivering high-quality service in English. Effectively resolved issues related to refunds, deliveries, and after-sales support using CRM tools to enhance customer retention.

Customer Service CRM Software Customer Retention Communication Problem Solving

Intern

Empresa de Transmisión Eléctrica Dominicana (ETED)

Jan 2025 - Present (5 months)

Conducted industry analysis to identify new business opportunities with telecommunication providers and institutional clients. Negotiated and structured commercial agreements, ensuring profitability and regulatory compliance.

Business Development Commercial Negotiation Regulatory Compliance Contract Review Workforce Management

Education

Degrees, certifications, and relevant coursework

UNAPEC

Bachelor's Degree, International Business

Completed a comprehensive curriculum in international business, focusing on global trade, market analysis, and logistics. Developed strong skills in documentation handling, international customer service, and operational support.

Colegio Episcopal San Andrés

High School Diploma, General Studies

Obtained a high school diploma, building foundational knowledge and skills across various subjects. Prepared for higher education through a structured academic program.