Ashley Melendez Mota

Streamlined data management tasks using EMR systems (Athena and OptimisPT) to organize patient records, manage appointment scheduling, and maintain patient correspondence, improving workflow efficiency. Greeted 40-50 guests per shift, efficiently coordinating check-ins, verifying insurance, and directing patients to their destinations, ensuring a seamless front-desk experience.

Processed an average of 200 prescriptions per day by accurately counting medications, printing labels, and preparing orders, ensuring precision and compliance with pharmacy regulations. Assisted over 200 customers daily with prescription pickups, insurance billing, and payment processing, resolving concerns with patience and professionalism to improve customer satisfaction.

Monitored the well-being of 12 patients through hourly rounds, proactively ensuring safety, comfort, and adherence to care plans, reducing incidents of falls or distress. Supported patients with daily living activities, including bathing, oral care, dressing, and mobility assistance, fostering dignity and personal hygiene.

Activities and societies: Collaborated with training cohort to gain proficiency in team-based project management, task prioritization, problem-solving, and frequent use of Google Workspace tools.

Cultivated skills in the collection, transformation, organization, and visualization of data to draw conclusions, make predictions, and drive informed decision-making. Completed hands-on labs and a capstone project to master the art and science of asking questions, preparing, processing, analyzing, visualizing, and acting on data as encountered in real-world scenarios.