As a seasoned customer service and helpdesk professional with over 9 years of experience, I have honed my skills in resolving customer complaints and providing solutions to ATM machine problems. My expertise lies in handling customer inquiries, assigning tickets, and creating daily and monthly reports. I have worked with prominent companies such as PT Wincor Nixdorf Indonesia and PT Diebold Nixdorf Indonesia, where I have consistently demonstrated my ability to work efficiently and effectively.
In addition to my customer service skills, I have also had experience as a journalist intern at RRI Pekanbaru, where I conducted research, interviewed sources, and wrote news articles. I hold a Diploma in English from Polytechnics Andalas University and have recently completed a mini course in Intro to Data Analytics by REVOU.
I am a strong communicator with excellent problem-solving skills, and I am confident in my ability to provide exceptional customer service and support.
