Deviani Amelia Pramesti
@devianiameliapramest
Profesional Customer Service berorientasi solusi dengan pengalaman langsung.
IndonesiaWhat I'm looking for
Saya lulusan Manajemen dari Universitas Slamet Riyadi Surakarta dengan IPK 3.66 dan pengalaman kerja di layanan pelanggan pada beberapa perusahaan layanan besar.
Saya profesional di bidang Customer Service, terampil memberikan solusi, menangani keluhan, dan memastikan kepuasan pelanggan melalui pelayanan responsif dan empati.
Saya mampu bekerja di bawah tekanan, mengelola multitasking, dan menjaga hubungan baik dengan pelanggan; didukung pengalaman magang di departemen accounting yang melatih ketelitian administrasi.
Saya juga aktif dalam organisasi kampus dan program pelatihan teknologi informasi, serta menguasai Excel, Spreadsheet, SPSS, CRM, dan mengetik cepat (51 WPM).
Experience
Work history, roles, and key accomplishments
Customer Service
PT AOS
Mar 2025 - Sep 2025 (6 months)
Handled customer inquiries and complaints, provided product and service information, and ensured service quality across interactions over a 7-month period.
Customer Service
PT VADS Indonesia
May 2024 - Mar 2025 (10 months)
Provided responsive customer support, handled product and service inquiries, and resolved complaints to maintain customer satisfaction during a 10-month tenure.
Accounting Intern
Megaland Hotel Solo
Nov 2022 - Dec 2022 (1 month)
Performed daily night audit reconciliations and prepared customer invoices during a two-month internship, improving accuracy of daily financial records.
Education
Degrees, certifications, and relevant coursework
Universitas Slamet Riyadi Surakarta
Bachelor of Management, Management
2019 - 2023
Grade: 3.66 GPA
Activities and societies: Investor Club Unisri (Human and Capital Marketing 2020-2021; Gallery Staff 2021-2022); organized campus programs including recruitment and seminars (2020-2021).
Bachelor's degree in Management with a cumulative GPA of 3.66 completed from 2019 to 2023.
SMA Negeri 1 Ngrambe
High School Diploma, Science (IPA)
2016 - 2019
Completed secondary education in the science (IPA) stream at SMA Negeri 1 Ngrambe from 2016 to 2019.
ISInstitut Teknologi Sepuluh November (ITS) Surabaya
Certificate, Information and Communication Technology (applied program)
Completed a short applied education program in Information and Communication Technology organized by ITS Surabaya.
Megaland Hotel Solo (Internship)
Internship, Accounting (internship)
2022 - 2022
Accounting internship at Megaland Hotel Solo performing daily night audit reconciliation and customer invoice preparation (Nov–Dec 2022).
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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